Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Chino,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
716 reviews
5 stars
370
4 stars
163
3 stars
75
2 stars
30
1 star
78
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some dishes being overcooked or lacking freshness.
Customer Service
Service quality varied significantly; some customers praised friendly and efficient staff, while others experienced rude service and order mistakes.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and improper food handling.
Pricing
Many customers found the prices to be high relative to the quality of food received.
Order Accuracy
Frequent complaints about incorrect orders and missing items, indicating a need for better order management.
- LMLizzy MoNov 10, 20251.0Can't take multiple orders at the time? It was only 2 items. No line at the drive thru. Inside had more customers. Again not busy. Wasting my lunch to reverse and get off. The gentleman Eddie in the front was working his butt off though. The manger with platinum hair was there and was wearing a headset so she is aware. She was to "busy" bagging chips. Don't be nice to me once you saw it was I with 2 orders.
- JPJoshua PerezOct 29, 20252.0By the time that you are walking towards Pollo Loco, it smells terrible. Second thing they don’t have lime or salsa. They only have Taco Bell type of sauce on ketchup small packages.👎👎👎👎👎
- ABAlejandro BecerrilOct 28, 20255.0Bien cocido sabroso y buen precio
- KBKyle BryantOct 21, 20254.0The double chicken bowl
- RMRicardo MurilloSep 25, 20253.0To expensive.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Chino, CA?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco in Chino offer delivery services?
Yes, El Pollo Loco in Chino offers delivery services.
Can I place an order online for pickup or delivery at El Pollo Loco?
Yes, you can place an order online using their menu link or through the El Pollo Loco app.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Chino, CA?
It is located at 5280 Philadelphia St, Chino, CA 91710.
Does El Pollo Loco in Chino have free Wi-Fi available for customers?
Yes, free Wi-Fi is available at El Pollo Loco in Chino.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican flame-grilled chicken and handmade guacamole, salsas, and dressings.
Are there other Mexican restaurants near El Pollo Loco in Chino?
Yes, nearby Mexican restaurants include Del Taco and Señor Baja, offering more options for Mexican and fast food cuisine.
What convenience stores or gas stations can customers visit near El Pollo Loco?
Customers can visit 7-Eleven, Speedway, and Shell, all nearby that offer convenience store items and gas station services.
Are there any wellness or beauty salons close to El Pollo Loco in Chino?
Yes, nearby salons include Love Nails & Spa Chino, Viva Nails and Spa, and Jj Nails & Spa for beauty and spa services.