El Pollo Loco

4.0
724 reviews
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Business Details

5280 Philadelphia St, Chino, CA
91710, United States
(909) 591-5889
https://restaurants.elpolloloco.com/ca/chino/5280-philadelphia-st
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Chino,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
5280 Philadelphia St, Chino, CA
91710, United States

Hours

Reviews

4.0
724 reviews
5 stars
375
4 stars
165
3 stars
75
2 stars
30
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude interactions and order mistakes.

Food Quality

Inconsistent food quality; several customers noted dry or overcooked chicken, while others enjoyed the flavors and freshness.

Cleanliness

Concerns about cleanliness in the dining area and food preparation, with some customers reporting unsanitary conditions.

Pricing

Customers found prices to be high for the quality received, with some expressing disappointment over portion sizes.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect modifications.
  • MM
    Michael Rosales (Mike)
    Dec 27, 2025
    5.0
    Great dinning experience.
  • RM
    Remove Me
    Dec 2, 2025
    1.0
    I ordered a 16 piece meal mixed, and it was $50 and when I drove up to the drive-through to pay, it’s 10% off for seniors, and on my receipt it only said a dollar so I asked her the cashier why only dollar and she said that’s what the cash register told me to give you. So I called them up when I got home and I spoke with the most rudest person that answered the phone and I told her that I bought that mail for $50 and a senior discount for 10% and it only gave me one dollar and she told me the same thing if that’s what the register gave you I said yes but 10% of $50 is five so I should’ve got five dollars off Money is hard to come by and then she hung up on me so rude
  • WI
    William Bilsland III
    Nov 30, 2025
    5.0
    Convenient location, friendly employees, good food. This location was busy, but still the employees should be checking on the dining room for cleaning. This seemed to be a corporate location because the prices were not as high as other El Pollo Loco franchise locations.
  • AC
    Alberto Cadena
    Nov 28, 2025
    4.0
    Los complementos muy bien, pero el pollo muy seco y sin sabor ...
  • AD
    Angie Duran
    Nov 26, 2025
    5.0
    El sason del pollo esta super rico
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Frequently Asked Questions About El Pollo Loco

What are the regular operating hours of El Pollo Loco in Chino, CA?

El Pollo Loco is open daily from 10:00 AM to 11:00 PM.

Does El Pollo Loco in Chino offer delivery services?

Yes, El Pollo Loco in Chino offers delivery services.