Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Chino is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
523 reviews
5 stars
240
4 stars
107
3 stars
50
2 stars
44
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times, with some feeling ignored or disrespected.
Food Quality
Numerous reviews highlighted issues with food quality, including cold meals, missing ingredients, and inconsistent portion sizes.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions.
Availability of Ingredients
Customers frequently mentioned that the restaurant was out of key ingredients, leading to disappointment.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, indicating that there are still positive experiences at this location.
- LWLevi WolfNov 17, 20255.0I often come to this chipotle, As I am local to the area. This evening I was in there picking up dinner was greeted. Promptly looked around. Store was clean customers look happy., The five gentlemen working this evening we’re all busy, Once it was my turn, I was taken care of by. I believe his name was Ryan. He was friendly was smiling. The whole time seemed to be enjoying his job. Appreciate the customer service that I received tonight. Five star rating for each one of those dudes.
- JWJason WangNov 10, 20251.0I had worst experience at this location last Friday. I have been ordering food from this location about four years, I never had any bad experience until last Friday, the store manager/supervisor a Latino lady are so mean and with extreme bad attitude to me/customer. I came in person ordering food, the guy helped me is about ending his shift, I heard him told Latino lady " this is last person I will help and I am leaving after this customer. After ordering food, I scanned my reward card and heard beeping sound it go through,the balance does not change, I have my free entree reward. The guy raised up his voice and told me, you should tell me you had a reward, I told him back"This is first time I heard this, if you don't know how system works, you should asking someone know how to use it" with normal voice. Suddenly this mean Latino Lady stepped in with extreme lound voice, told me" take your food and get out" I responded back, I gonna pay for my food with reward and pay differenc, and she keep yelling me" I don't want your money and get out" she definitely is out of control, I started recording what her actions on my phone for my protection. Is this the way you treated customer, she needs learning from other fast food chain such as Chick Fila, which had best customer service experience. I will also report this incident to Chipotle headquarters, I am demanding formal apology from this store.
- JBJoseph BonnerOct 29, 20252.0If you go here make sure you don't order online many ingredients missing like that don't care.
- RDRakiya DawsonOct 27, 20255.0I came right before closing. The cook himself came out to prepare my bowl when I was contemplating leaving. Malik packed my bowl to perfection. The manager is always smiling and pleasant at this location as well. I received excellent customer service tonight. Ty 10/26/25
- SBSenitos BartimierOct 15, 20251.0Pushed it all to one side so u can see how much it really was paid 4 dollars extra came put to 22 dollars for this from door dash this location is saving alot of money and the manager is pocketing it instead of ordering enough product
Frequently Asked Questions About Chipotle Mexican Grill
What are the main offerings at Chipotle Mexican Grill in Chino?
Chipotle Mexican Grill in Chino offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients following the Food with Integrity principles.
What are the opening hours of Chipotle Mexican Grill in Chino?
The restaurant is open every day from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill in Chino provide delivery or pickup options?
Yes, the location offers both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill in Chino?
You can order online through Chipotle's official ordering website at https://order.chipotle.com/ or via the Chipotle mobile app.
Is Chipotle Mexican Grill in Chino LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers.
What kind of payment methods are accepted at Chipotle Chino?
Chipotle accepts credit cards and offers gift cards for payment.
Where is Chipotle Mexican Grill located in Chino?
It is located at 12188 Central Ave, Chino, CA 91710, in the San Bernardino area.
What local points of interest are near Chipotle Mexican Grill in Chino?
Nearby places include Baskin-Robbins for desserts, Jeorge's Barber Shop for grooming, and Motel 6 Chino for accommodation.
Can visitors combine trips when visiting Chipotle Mexican Grill and nearby attractions?
Yes, after enjoying a meal at Chipotle, visitors might want to visit Baskin-Robbins for ice cream or stop by Jeorge's Barber Shop for grooming services nearby.
Are there dining options near Chipotle Mexican Grill if I want to try something different?
Yes, nearby you can find several restaurants such as Honolulu Harry's Caribbean Restaurant, Happy Wok Chinese Restaurant, and Gangnam Korean BBQ.