McDonald's

3.3
687 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2559 Chino Hills Pky, Chino Hills, CA
91709, United States

Hours

Reviews

3.3
687 reviews
5 stars
250
4 stars
103
3 stars
104
2 stars
64
1 star
166

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and poor staff attitudes, particularly in the drive-thru.

Food Quality

Many reviews mentioned cold or poorly prepared food, including stale fries and incorrect items in orders.

Cleanliness

Several customers noted dirty tables and unsanitary conditions in the restaurant and restrooms.

Inconsistent Experience

While some customers had positive experiences with friendly staff and good food, many others reported ongoing issues, indicating a lack of consistency in service and quality.
  • RZ
    Ruixue Zhu
    Dec 10, 2025
    1.0
    9 of 10 times no ice cream
  • EG
    Ethan Garcia
    Dec 6, 2025
    1.0
    Every time I go through drive thru when it isn’t busy I still get my order wrong!! Even when I get told to park out front for my order something is still missing, but at least the shift lead doesn’t forget his silver necklace during his shift
  • JB
    Jordan Bejines
    Nov 21, 2025
    1.0
    Went on a Friday morning, around 9am. Was just wanting to grab some breakfast and get out of there. Took the drive thru where female worker sounded like she wanted to be anywhere other than work. Her attitude at the window matched the tone as she gave no clear instructions to which window to go to. Had me waiting quite some time before yelling from her window up ahead to come and grab my food and pay. I have worked for food spots before, and even in the event the customer is wrong, empathy and being apologetic go a long way, all of which this female employee showed none of. Such an easy job as McDonald's should equal a happy worker, but I guess that isn't the case. Do not come here if you're looking for fast and efficient service with a smile.
  • RM
    Ron Moritz
    Sep 24, 2025
    4.0
    Great two for one specials
  • JH
    Julian Hernandez
    Sep 13, 2025
    1.0
    This is the SLOWEST McDonalds and just fast food establishment in general I have even been to. Makes no sense why it’s SO SLOW. You’d be better off driving across town to another McDonald’s because you’d get your food faster than driving down the street to this one.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 2559 Chino Hills Pkwy?

McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for McDonald's at this location?

Delivery is available daily from 6:00 AM to 10:00 PM.