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McDonald's

3.3
(817 reviews)

Business Details

(909) 606-8883
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15950 Los Serranos Country Club Dr, Chino Hills, CA
91709, United States

Hours

Reviews

3.3
817 reviews
5 stars
289
4 stars
139
3 stars
133
2 stars
55
1 star
190

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and issues with order accuracy.

Food Quality

Mixed reviews on food quality, with some praising freshness while others complained about cold or improperly prepared items.

Staff Attitude

Customer experiences varied widely, with some praising individual staff members for their kindness, while others reported rudeness and lack of attention from employees.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the dining area and play space.

Management Recognition

A few customers specifically praised managers for their integrity and customer service, indicating some positive leadership presence.
  • LL
    Laura
    Feb 20, 2026
    5.0
    This location is the best in Chino Hills. The service and food always tastes delicious and I'm always greeted with kindness!
  • CM
    Chris Mckinley
    Feb 20, 2026
    1.0
    This mcdonalds has been steadily declining and today broke the camels back. My family tries to give this mcdonalds chance after chance only to be disappointed. Today when I ordered, not only was I rushed to finish my order forcing me to update it at the window, but had to listen to someone on the drive through speaker literally argue with the customer behind me!! To top it all off, the sprite that I ordered had no syrup and was literally a carbonated water. Plus the McCrispy is supposed to be Crispy, not dry and almost burned to a crisp. Please check your syrups and cooking oil. I understand that things can get busy and we're all human, but it seems pretty systematic at this point.
  • RR
    RAJEEV
    Feb 14, 2026
    1.0
    I think you have to close your mc donald because the worker is not care customers i am spend 30 minutes but no one will be come to me for asking what you need. If there is any option of 0 star so i gave you 0 out of 5.
  • JL
    Jayden Lu
    Feb 2, 2026
    1.0
    汽水根本沒有氣肉還是生的而且脾氣很差若生的我們去跟他要新的 而且口氣非常差
  • WC
    Wilson Cardona
    Jan 26, 2026
    1.0
    This place is the worst place my order 5 min before my lunch started and I got my food literally 7min before my lunch ended Almost 25min wait!!!!!!! They definitely need more people or a new manager that knows how to get things out fast and efficiently

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Chino Hills?

McDonald's in Chino Hills is open daily from 4:30 AM to 11:00 PM, with drive-thru hours extended until midnight or 1:00 AM on weekends.

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 4:30 AM to 11:45 PM on most days, and until 12:45 AM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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