El Pollo Loco

4.0
601 reviews
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Business Details

4200 Chino Hills Pkwy, Chino Hills, CA
91709, United States
(909) 597-0702
https://restaurants.elpolloloco.com/ca/chino-hills/4200-chino-hills-pkwy
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Chino Hills, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable

Location

El Pollo Loco
4200 Chino Hills Pkwy, Chino Hills, CA
91709, United States

Hours

Reviews

4.0
601 reviews
5 stars
303
4 stars
136
3 stars
70
2 stars
24
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Quality

While many customers praised the friendly and helpful staff, there were significant complaints about poor customer service, including rude behavior and long wait times.

Food Quality

Customers enjoyed the flavor of the food, but there were numerous reports of inconsistent quality, including overcooked chicken and smaller portion sizes.

Pricing Concerns

Several reviews mentioned rising prices and perceived reductions in portion sizes, leading to dissatisfaction among regular customers.

Cleanliness and Environment

The restaurant was generally described as clean and welcoming, although some customers reported issues with cleanliness and maintenance.
  • LL
    LNicki
    Jan 4, 2026
    1.0
    Today is Sunday. I ordered a family meal around 11am, and the meat is not fresh and dry; so disappointed. I guess better don’t order on Sundays when they just open.
  • DF
    doge ftw
    Dec 8, 2025
    5.0
    Gris, Tere, and the manger Jesse always provide fantastic service. I eat here almost every day on my lunch and have never had any issues. Hands down the best pollo loco I’ve been to
  • SM
    Steve Meyers
    Dec 1, 2025
    3.0
    Good food & nice staff. Very helpful. Unfortunately they expect you to log in you're own order on a electronics screen which is not so friendly to use. Service is a thing of the past at this place. I really don't care for this restaurant anymore. Next, they will probably expect me to prepare the food myself. I have been going to this restaurant for years. I do not like this change. I did like the food there.
  • CM
    chris mikity
    Nov 29, 2025
    2.0
    Chicken was overcooked, dry like jerky! I won’t go there again.
  • DO
    Deborah Oliver
    Nov 27, 2025
    1.0
    Charged for, but not placed on my salad, additional avocado slices. Everything in my salad was old! lettuce that wasn’t wilted was cut from the stem of the head of lettuce, making it virtually uneditable. The BRC burritos I ordered Buy one get one free, I was charged $3.99 each. Instead of a refund for the $8.99 I was charged for the corn, I got a note that said “ sorry, we run out of corn. Next time I give to you”. I doubt seriously there will be a next time!
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Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Chino Hills?

El Pollo Loco in Chino Hills is open daily from 10:00 AM to 10:00 PM.

Where is El Pollo Loco located in Chino Hills, CA?

El Pollo Loco is located at 4200 Chino Hills Pkwy, Unit 210, Chino Hills, CA 91709, USA.