Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Chino Hills, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.0
593 reviews
5 stars
299
4 stars
136
3 stars
69
2 stars
23
1 star
66
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious and fresh, though there were complaints about portion sizes and dry chicken.
Customer Service
Feedback on customer service was mixed; while many praised friendly and helpful staff, others reported rude behavior and poor service experiences.
Cleanliness
Some customers noted that the restaurant was clean and well-maintained, while others reported unsanitary conditions.
Pricing Concerns
Several reviews mentioned rising prices and smaller portion sizes, leading to dissatisfaction among customers.
Wait Times
Customers frequently commented on long wait times for food, especially during busy hours.
- T1Team Ferrera 1Nov 10, 20255.0Fast and friendly
- BDBelinda DelgadoOct 28, 20255.0This is my favorite El Pollo Loco - it's got the best employees and food though the green salsa can be extra spicy at times and it's always too cold inside- I drive over to this location even though there's literally one around the corner from my house (it's not good at all- terrible customer service & always gets my order wrong)
- JGJenny GOct 28, 20255.0The store has new look, they have bit renovation in dining area, got coupons. The chicken always good.
- UJUriel JimenezOct 2, 20255.0Staff was extremely helpful and friendly really enjoyed my visit
- ASAna C SandovalSep 17, 20255.0Rico pollo a las brasas
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Chino Hills?
El Pollo Loco in Chino Hills is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Chino Hills, CA?
El Pollo Loco is located at 4200 Chino Hills Pkwy, Unit 210, Chino Hills, CA 91709, USA.
What types of cuisine and services does El Pollo Loco offer?
El Pollo Loco offers fresh, authentic Mexican food specializing in fire-grilled chicken entrees, and also provides catering services.
Can I order food online or through an app from this El Pollo Loco location?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/chino-hills-pkwy-pipeline-ave or through the El Pollo Loco mobile app.
What payment methods are accepted at this El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa card payments.
Does this El Pollo Loco offer drive-thru service?
Yes, this location has a drive-thru service available.
How can I contact El Pollo Loco in Chino Hills?
You can reach El Pollo Loco by phone at +1 909-597-0702 or via email at epl3417@eplfranchisee.com.
What nearby places can I visit before or after dining at El Pollo Loco?
You can visit Chino Hills Marketplace for shopping or check out Xscape Pods Escape Room for entertainment, both located near El Pollo Loco.
Is there an ATM nearby if I need cash before dining?
Yes, there's a Wells Fargo ATM near El Pollo Loco for your convenience.
Are there any nearby places for spa or beauty services around El Pollo Loco?
Yes, nearby you will find MY Addiction Skin Care - Chino Hills and Hand and Stone Massage and Facial Spa for beauty and spa treatments.