Brand Certified
El Pollo Loco
4.0(604 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
4200 Chino Hills Pkwy, Chino Hills, CA
91709, United States
Certified by El Pollo Loco • Mar 01, 2026
(909) 597-0702
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/chino-hills/4200-chino-hills-pkwy
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Chino Hills, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.0
604 reviews
5 stars
306
4 stars
136
3 stars
71
2 stars
24
1 star
67
What are people saying?
AI-generated from recent customer reviews
Food Quality
Several customers reported issues with food quality, including dry and overcooked chicken, inconsistent portion sizes, and complaints about freshness.
Customer Service
Mixed feedback on customer service; while some praised the friendly staff, others experienced rudeness and unprofessional behavior from employees.
Order Accuracy
Numerous reviews highlighted problems with order accuracy, including missing items and incorrect charges.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes, leading to concerns about value for money.
Cleanliness and Environment
Some reviews noted cleanliness and a pleasant dining environment, while others reported unsanitary conditions.
- LLLNickiJan 4, 20261.0Today is Sunday. I ordered a family meal around 11am, and the meat is not fresh and dry; so disappointed. I guess better don’t order on Sundays when they just open.
- DFdoge ftwDec 8, 20255.0Gris, Tere, and the manger Jesse always provide fantastic service. I eat here almost every day on my lunch and have never had any issues. Hands down the best pollo loco I’ve been to
- SMSteve MeyersDec 1, 20253.0Good food & nice staff. Very helpful. Unfortunately they expect you to log in you're own order on a electronics screen which is not so friendly to use. Service is a thing of the past at this place. I really don't care for this restaurant anymore. Next, they will probably expect me to prepare the food myself. I have been going to this restaurant for years. I do not like this change. I did like the food there.
- CMchris mikityNov 29, 20252.0Chicken was overcooked, dry like jerky! I won’t go there again.
- DODeborah OliverNov 27, 20251.0Charged for, but not placed on my salad, additional avocado slices. Everything in my salad was old! lettuce that wasn’t wilted was cut from the stem of the head of lettuce, making it virtually uneditable. The BRC burritos I ordered Buy one get one free, I was charged $3.99 each. Instead of a refund for the $8.99 I was charged for the corn, I got a note that said “ sorry, we run out of corn. Next time I give to you”. I doubt seriously there will be a next time!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Chino Hills?
El Pollo Loco in Chino Hills is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Chino Hills, CA?
El Pollo Loco is located at 4200 Chino Hills Pkwy, Unit 210, Chino Hills, CA 91709, USA.
What types of cuisine and services does El Pollo Loco offer?
El Pollo Loco offers fresh, authentic Mexican food specializing in fire-grilled chicken entrees, and also provides catering services.
Can I order food online or through an app from this El Pollo Loco location?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/chino-hills-pkwy-pipeline-ave or through the El Pollo Loco mobile app.
What payment methods are accepted at this El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa card payments.
Does this El Pollo Loco offer drive-thru service?
Yes, this location has a drive-thru service available.
How can I contact El Pollo Loco in Chino Hills?
You can reach El Pollo Loco by phone at +1 909-597-0702 or via email at epl3417@eplfranchisee.com.
What nearby places can I visit before or after dining at El Pollo Loco?
You can visit Chino Hills Marketplace for shopping or check out Xscape Pods Escape Room for entertainment, both located near El Pollo Loco.
Is there an ATM nearby if I need cash before dining?
Yes, there's a Wells Fargo ATM near El Pollo Loco for your convenience.
Are there any nearby places for spa or beauty services around El Pollo Loco?
Yes, nearby you will find MY Addiction Skin Care - Chino Hills and Hand and Stone Massage and Facial Spa for beauty and spa treatments.
Brand Certified Facts from El Pollo Loco
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