Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Chino Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
374 reviews
5 stars
159
4 stars
61
3 stars
32
2 stars
19
1 star
103
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported rude and unprofessional behavior from staff, contributing to a negative dining experience.
Food Quality
Numerous reviews highlighted issues with food quality, including bland flavors, small portions, and missing ingredients.
Cleanliness
Several customers noted that the restaurant was dirty, with unsanitary conditions affecting their overall experience.
Service Speed
Customers frequently complained about slow service and long wait times, indicating a lack of efficiency in order fulfillment.
Management Issues
There were multiple mentions of poor management and lack of oversight, leading to a chaotic environment and dissatisfied customers.
- DDDaliaDec 5, 20251.0The staff at this Chipotle location are consistently disrespectful toward one another, creating a toxic and hostile work environment. The manager is aware of this negativity but chooses not to intervene. I can’t understand how the employees tolerate such offensive behavior from their peers without anyone addressing it. It makes for a truly unpleasant dining experience!! I feel sorry for the staff who have to endure the behavior of their colleague. AVOID THIS LOCATION 13920 City Center Dr Chino Hills, CA 91709
- ZZZeroSleepHeroNov 26, 20255.0This was my first time dining here. One of the staff members with a small mustache provided excellent service, so I just had to leave a comment to show my support!
- DCDenise CoronaOct 25, 20251.0If you order today BEWARE, I think they lost the salt. Everything was blande, from the beans to the rice to the carne asada. The chimichurri prob has the most flavor but it’s tangier then it should be. My order was to go and My guac was brown by the time I got home. When I tasted it it was clearly Missing lime and salt. Also paid for double carne asada and for almost $8 more I def didn’t get extra.
- YKYoung KimOct 22, 20251.0I ordered2 burrito bowls and 1 of them looked like half eaten.
- APAlpesh PatelOct 21, 20255.0Very helpful staff. Great service and very peaceful environment.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Chino Hills?
Chipotle Mexican Grill is located at 13920 City Center Dr, Chino Hills, CA 91709, near the Vitamin Shoppe in San Bernardino.
What are the operating hours of Chipotle Mexican Grill in Chino Hills?
Chipotle Chino Hills is open Monday to Wednesday and Friday to Sunday from 10:30 AM to 11:00 PM, and closed on Thursdays.
Does Chipotle Mexican Grill in Chino Hills offer pickup and delivery services?
Yes, the Chino Hills location offers both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill in Chino Hills?
You can order online through the Chipotle app or website at https://order.chipotle.com/ for quick and easy access to their menu.
What is the philosophy behind the food served at Chipotle Mexican Grill in Chino Hills?
Chipotle serves responsibly sourced, classically cooked, real food made with wholesome ingredients without artificial colors, flavors, or preservatives, following their 'Food with Integrity' principles.
Which nearby stores can I visit before or after dining at Chipotle in Chino Hills?
You can visit nearby clothing stores like Windsor, PacSun, Vans, Forever 21, H&M, or Old Navy, all located near Chipotle in the Chino Hills shopping center.
Are there any nearby cafes or places to get coffee near Chipotle Mexican Grill in Chino Hills?
Yes, 7 Leaves Cafe, a bubble tea and coffee shop, is located nearby where you can enjoy a drink before or after your meal at Chipotle.
What fitness or wellness centers are near Chipotle in Chino Hills?
Club Pilates Chino Hills, a pilates studio and gym, as well as The Joint Chiropractic, offering chiropractic and massage services, are located near Chipotle for your wellness needs.
Does Chipotle Mexican Grill in Chino Hills cater to special dietary preferences or needs?
Chipotle offers a customizable menu that allows you to choose ingredients to suit various dietary preferences, focusing on wholesome ingredients and responsible sourcing.
How can I contact Chipotle Mexican Grill in Chino Hills for catering or gift cards?
You can reach Chipotle Chino Hills by phone at +1 909-548-3721 or email ca.1166.chinohills@chipotle.com to inquire about catering and gift card services.