Chipotle Mexican Grill

4.0
490 reviews
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Business Details

1960 E 20th St, Chico, CA
95928, United States
(530) 879-1623
https://locations.chipotle.com/ca/chico/1960-e-20th-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1998
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About

Fast Food RestaurantMexican Restaurant
Chipotle Chico Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1960 E 20th St, Chico, CA
95928, United States

Hours

Reviews

4.0
490 reviews
5 stars
252
4 stars
108
3 stars
48
2 stars
30
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported rude or unhelpful staff, with some experiences highlighting poor customer service and lack of attention to orders.

Portion Sizes

Many reviews mentioned consistently small portion sizes, leading to dissatisfaction regarding value for money.

Food Quality

While some customers enjoyed the food, there were numerous complaints about inconsistency in quality, including issues with freshness and flavor.

Cleanliness

Several reviews pointed out cleanliness issues, including dirty dining areas and unsanitary food preparation practices.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good food, indicating that experiences can vary significantly.
  • BK
    Binny Kaur
    3 days ago
    1.0
    Needs to work on their customer services. Not helpful anyway.
  • OF
    owen fatherree
    Dec 27, 2025
    1.0
    I ordered pickup. When I picked it up I was excited. When I got home I was devastated. Hell hath no fury like a bowl with no Carne Asada. How would you feel to be forgotten? Carne asada has feelings too.
  • KI
    Kevin Igarashi
    Nov 27, 2025
    1.0
    didnt close for another 30mins soon as we came in one worker said "are you kidding me" staff already putting things away, front worker said out of all the meats and salsa and lettuce while the other worker literally went to the back with the containers that were filled, I get it day before Thanksgiving yall wanna go home. But bruh do the job your paid to do.
  • DS
    Dawna Smiley
    Nov 4, 2025
    1.0
    My online to go order was horrible! I will never order online again! Portions were less than half the size of when I order in person. And the picture is with guacamole.
  • FL
    Fruit loops
    Sep 9, 2025
    1.0
    Horrible service jeez food filled barely 3/4 of the bowl and super just rude and just acted dumbfounded. service was so bad it made me want to leave a review
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Frequently Asked Questions About Chipotle Mexican Grill

What are the business hours for Chipotle Mexican Grill at Chico Mall?

Chipotle Mexican Grill at Chico Mall is open daily from 10:45 AM to 10:00 PM.

What is the address of Chipotle Mexican Grill in Chico?

The address is 1960 E 20th St, Ste 100, Chico, CA 95928, United States.