Chipotle Mexican Grill

4.0
482 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
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Business Details

1960 E 20th St, Chico, CA
95928, United States
(530) 879-1623
https://www.chipotle.com
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About

Fast Food RestaurantMexican Restaurant
Chipotle Chico Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1960 E 20th St, Chico, CA
95928, United States

Hours

Reviews

4.0
482 reviews
5 stars
249
4 stars
106
3 stars
48
2 stars
30
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and unhelpful responses.

Portion Sizes

Many reviews mentioned small portion sizes, leading to dissatisfaction with value for money.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in freshness and flavor.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the dining area and food preparation.

Customer Experience

Mixed experiences with staff friendliness and efficiency, with some praising the service while others felt ignored.
  • DS
    Dawna Smiley
    Nov 4, 2025
    1.0
    My online to go order was horrible! I will never order online again! Portions were less than half the size of when I order in person. And the picture is with guacamole.
  • FL
    Fruit loops
    Sep 9, 2025
    1.0
    Horrible service jeez food filled barely 3/4 of the bowl and super just rude and just acted dumbfounded. service was so bad it made me want to leave a review
  • JC
    John Cervetto
    Sep 5, 2025
    5.0
    Authentic Mexican food made by teenagers.
  • LL
    Lonny Linton
    Sep 1, 2025
    5.0
    Great " bowl" dish food!
  • JM
    Julian Morales
    Aug 16, 2025
    1.0
    I had a disappointing experience here on August 16th around 5:47 PM. When I asked the older gentleman at the register if he could check whether I had any rewards, his response was, “I don’t know, you tell me,” which came across as unhelpful. On top of that, I paid $15 for a bowl and received a very small portion that definitely did not feel worth the price. The service was poor, the value wasn’t there, and overall I left feeling unsatisfied. I would recommend not going to this location.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the business hours for Chipotle Mexican Grill at Chico Mall?

Chipotle Mexican Grill at Chico Mall is open daily from 10:45 AM to 10:00 PM.

What is the address of Chipotle Mexican Grill in Chico?

The address is 1960 E 20th St, Ste 100, Chico, CA 95928, United States.