Born and raised in the San Fernando Valley, we are a group of community members deeply passionate about people, coffee, and the place we call home, our roots. As House Roots Coffee, we believe in providing freshly brewed coffee from the best coffees from around the world and inviting our customers to partner with us in "cup for a cause.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.