McDonald's

3.4
1512 reviews
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Business Details

20932 Devonshire St, Chatsworth, CA
91311, United States
(818) 998-0598
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20932 Devonshire St, Chatsworth, CA
91311, United States

Hours

Reviews

3.4
1,512 reviews
5 stars
565
4 stars
303
3 stars
205
2 stars
115
1 star
324

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including long wait times, incorrect orders, and rude staff.

Order Accuracy

Customers frequently reported missing items or incorrect orders, leading to frustration and disappointment.

Cleanliness and Ambience

While some customers appreciated the cleanliness and modern decor, others noted issues with restroom access and overall atmosphere.

Staff Attitude

Many reviews mentioned a lack of care from employees, with some describing staff as rude or unhelpful.

Drive-Thru Efficiency

The drive-thru service was often criticized for being slow, with customers frequently asked to park and wait for their orders.
  • MA
    Medical Review Associates
    Nov 16, 2025
    3.0
    Ordered throuh drive-thru. Told to pull around to Space 1. Space 1 was already occupied. 20 minutes elapsed and had to walk inside. Was told my order had been given to someone else. Had to wait agsin for the order to be redone. Seems like too much effort for a burger.
  • GF
    Griselda Fraire
    Nov 16, 2025
    3.0
    The downsides the food took more than 20mins. The drinks were not filled to the top. The employees were working really hard but short staffed it’s not their fault they deserve a raise. The food was delicious. I dislike the way you have to ask the hard working employees for every single thing but looking at the area I understand why. I dislike that there is not play place.
  • DB
    Dj Barney
    Nov 9, 2025
    1.0
    Same as always got my order wrong and bad service
  • KC
    Kia Carrion
    Nov 2, 2025
    1.0
    Find any other location . Terrible service a number of times.
  • CM
    Chris Morris
    Oct 19, 2025
    3.0
    There is one register where I *think* you can order with a person. Otherwise you have to order with one of the kiosks, which is easy. All items must be retrieved by staff: napkins, ketchup packets, drinks. Even the bathroom must be opened by staff. There is no mirror in the men's bathroom and no paper towels (only an air dryer). The color pallette was neutral, not red and yellow. I think there was something like classical music playing. Definitely not the McDonalds I grew up with! It was a very chill quiet vibe. The ambience was nice but a bit out of place with the low quality food. Chicken nuggets: 2/5 (the bread is weird and chicken seems artificial) Oreo McFlurry: 3/5 Vanilla Sundae: 3/5 Chicken Strips: 3/5 (tangy BBQ: 2/5. Honey: 4/5) Hamburger: 3/5 Fries: 3/5 Apple Pie: 3/5
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 20932 Devonshire St, Chatsworth?

McDonald's at 20932 Devonshire St, Chatsworth is open 24 hours a day, every day of the week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services including same day delivery and no-contact delivery.