Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Chatsworth,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,019 reviews
5 stars
468
4 stars
219
3 stars
112
2 stars
69
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often described as rude or unfriendly, and a lack of hospitality noted.
Food Quality
Several customers reported issues with food quality, including dry chicken, incorrect orders, and small portion sizes.
Cleanliness
Multiple reviews mentioned cleanliness issues, particularly in the dining area and restrooms, which detracted from the overall experience.
Order Accuracy
Many customers experienced problems with order accuracy, including missing items and incorrect food preparation.
- ARAngel RuizJan 2, 20262.0Online orders get overlooked and not ready on time. They didn't see my order or start working on it until I arrived
- ACAngel CaelesNov 18, 20252.0I got a chicken bowl and if had bits of broccoli in it even though it’s not supposed to come with it, so it could’ve been made a little better. Other than that, it tasted great. Daisy could be a little normal on the other hand, working a customer service job with no hospitality? Like I’m not even asking for the whole upbeat personality, but being normal is all it takes. She seriously needs to have an attitude check hecausd this isn’t the first time I’ve felt so unwelcome by her for ordering food at a food place.
- JSJose Alberto Martinez SNov 6, 20255.0Personal calificado y amables
- ALAnthony LemusOct 20, 20251.0Drive through was taking very long .. even when you reach the menu the speaker says "please let me know when your ready" I say ready and nothing but silence for about a min. I order the queso blanco guacamole burrito. I pull up to the window the guy working the window doesn't greet me nor make sure what my order is he just looks and says 10.96$ no hi how are you or anything .. he gives me my card and receipt then hands me a bag . I get back to my office just find a very small burrito I slightly open it . It's nothing but beans and rice .. now I'm irritated I only get 30min for lunch and now I have to drive back because for almost 11$ a bean and rice burrito a fraction of the size of what I should of received is completely not acceptable. I drive back walk in a lady asked if she can help me . I said yes this is not what I ordered and had to drive back here to you guys .. then she tells another lady about the order they made me another one .. at this point a sincere apology. Would have been great and to offer maybe a side of chips or anything to correct. The mistake that they have done would have been nice but nothing was offered just my original burrito that I ordered and now that I didn't have time to sit down for lunch to eat. Very disappointing..
- LTLina TorresOct 20, 20253.0Service people always in a bad mood
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Chatsworth, CA?
El Pollo Loco is open every day from 9:30 AM to 10:00 PM.
Where is El Pollo Loco located in Chatsworth?
El Pollo Loco is located at 20780 Nordhoff St, Chatsworth, CA 91311.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
Can I order El Pollo Loco food through a mobile app?
Yes, you can order through the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco has a drive-through available for customers.
Is free Wi-Fi available at El Pollo Loco in Chatsworth?
Yes, free Wi-Fi is available at this location.
What nearby fitness options are available near El Pollo Loco?
9Round Fitness boxing gym is located nearby, great for a workout before or after your meal at El Pollo Loco.
Are there places to grab coffee or tea near El Pollo Loco?
Yes, Starbucks and Bon Bon Tea House are nearby, perfect spots for coffee or bubble tea before or after dining at El Pollo Loco.
What beauty and wellness services are close to El Pollo Loco?
Nearby options include Polished Nail Lounge and Farinaz Salon for nail and beauty treatments.