El Pollo Loco

4.0
685 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Cathedral City,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
67740 E Palm Canyon Dr # 111, Cathedral City, CA
92234, United States

Hours

Reviews

4.0
685 reviews
5 stars
343
4 stars
150
3 stars
86
2 stars
29
1 star
77

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing dry or overcooked chicken and others enjoying fresh and tasty meals.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and mistakes with orders.

Cleanliness

Several customers noted dirty dining areas and unsanitary conditions, particularly in restrooms and on tables.

Positive Staff Interactions

Despite some negative experiences, many customers praised specific staff members for their friendliness and helpfulness.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and perceived poor value for money.
  • JP
    Julio ponte
    Oct 22, 2025
    1.0
    The cardboard inside my burrito, cardboard food
  • AD
    Ashley Davis
    Oct 6, 2025
    1.0
    Humans will not help you if you walk in to order. You will get told to use the machine.
  • KS
    Kim Sygitowicz
    Sep 12, 2025
    5.0
    We have stopped ordering here due to messed up orders. Well my business decided to give it one more try. Upon driving up it looked like they had some new people working there. This time everything was great and Don was super nice and personable. Nice to see they've made some positive changes at this location. We will start ordering here again regularly. Thanks for the great service Don!!!.
  • MA
    Maggie Ayala
    Aug 27, 2025
    1.0
    Floors and tables always dirty. Lots of flies inside dining room. What a difference with location on Date Palm. Very clean.
  • GP
    George Padilla
    Aug 23, 2025
    5.0
    The manager, salvador, really made placing our special order, easy.And it was ready when we picked it up the next day.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Cathedral City?

El Pollo Loco is open Monday through Saturday from 9:30 AM to 9:30 PM and Sunday from 10:00 AM to 8:30 PM.

Does El Pollo Loco in Cathedral City offer delivery services?

Yes, this location offers delivery services for customer convenience.