Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Cathedral City,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
685 reviews
5 stars
343
4 stars
150
3 stars
86
2 stars
29
1 star
77
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or overcooked chicken and others enjoying fresh and tasty meals.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and mistakes with orders.
Cleanliness
Several customers noted dirty dining areas and unsanitary conditions, particularly in restrooms and on tables.
Positive Staff Interactions
Despite some negative experiences, many customers praised specific staff members for their friendliness and helpfulness.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and perceived poor value for money.
- JPJulio ponteOct 22, 20251.0The cardboard inside my burrito, cardboard food
- ADAshley DavisOct 6, 20251.0Humans will not help you if you walk in to order. You will get told to use the machine.
- KSKim SygitowiczSep 12, 20255.0We have stopped ordering here due to messed up orders. Well my business decided to give it one more try. Upon driving up it looked like they had some new people working there. This time everything was great and Don was super nice and personable. Nice to see they've made some positive changes at this location. We will start ordering here again regularly. Thanks for the great service Don!!!.
- MAMaggie AyalaAug 27, 20251.0Floors and tables always dirty. Lots of flies inside dining room. What a difference with location on Date Palm. Very clean.
- GPGeorge PadillaAug 23, 20255.0The manager, salvador, really made placing our special order, easy.And it was ready when we picked it up the next day.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Cathedral City?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 9:30 PM and Sunday from 10:00 AM to 8:30 PM.
Does El Pollo Loco in Cathedral City offer delivery services?
Yes, this location offers delivery services for customer convenience.
What payment options are accepted at El Pollo Loco in Cathedral City?
They accept American Express, Discover, and Visa credit cards as payment options.
Can I order food online from El Pollo Loco in Cathedral City?
Yes, you can order online through their menu link at https://order.elpolloloco.com/menu/hwy-111-dunton-way or use their mobile app El Pollo Loco available in the Apple App Store.
What type of cuisine does El Pollo Loco in Cathedral City serve?
El Pollo Loco specializes in authentic Mexican food with a focus on fire-grilled chicken dishes.
Is free Wi-Fi available at the El Pollo Loco Cathedral City location?
Yes, this location offers free Wi-Fi to its customers.
Does the El Pollo Loco Cathedral City location have a drive-through?
Yes, there is a drive-through service available at this location.
What other dining options are nearby El Pollo Loco in Cathedral City?
Nearby dining options include From Mouth to Mouth (bakery and Italian), Bahama Mama’s Self Serve Frozen Yogurt, Les Filles Cafe (coffee shop), Santana’s Mexican Food, McDonald’s, and Castañeda’s Mexican Food.
Are there any nearby coffee shops where I can relax before or after visiting El Pollo Loco?
Yes, nearby coffee shops include Les Filles Cafe and Starbucks, providing good spots to enjoy beverages before or after your meal.
What other services or stores can I find near El Pollo Loco in Cathedral City?
Nearby you can find various services and stores such as Palm Canyon Smiles Dentistry, T-Mobile, Sprint Store, Canyon Plaza Shopping Center, Trader Joes, Target Palm Springs, and multiple pet grooming salons like The Barking Lot and Shear Art Pet Salon.