McDonald's

3.5
2114 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1620 Strobridge Ave, Castro Valley, CA
94546, United States

Hours

Reviews

3.5
2,114 reviews
5 stars
729
4 stars
465
3 stars
379
2 stars
171
1 star
370

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Customer Service

Feedback highlighted a mix of rude and unhelpful staff, with some positive mentions of individual employees providing good service.

Food Quality

Many reviews criticized the quality of food, citing issues like cold items, over-salted fries, and poor preparation.

Cleanliness

While some customers noted cleanliness in the dining area, others reported dirty restrooms and unkempt tables.

Service Speed

Customers frequently complained about long wait times, both in the drive-thru and for food preparation.
  • TC
    Tom Cruise
    3 days ago
    3.0
    Bathroom hella dirty & had no paper anything
  • RR
    Robert Robert
    Nov 9, 2025
    1.0
    Food: Average. Service: Seems we were ignored just asking just for water. Atmosphere: Disgusting. Photos attached.
  • TV
    Tigran Virabian
    Nov 9, 2025
    1.0
    Disgusting place, 30 minutes wait and I don’t care if the package says “large fries” if it literally a small size package, stuff is slow and rude.
  • ML
    Melissa L
    Nov 7, 2025
    1.0
    They park and park people for there orders all the parking spots are full waiting for their orders and they had to park me for a damn caramel frappe
  • YR
    Yvonne Rogers
    Nov 1, 2025
    1.0
    They need to stop with making folks pull into the lot when they order thru drive thru. It’s a terrible system that causes more issues than it solves

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Castro Valley?

McDonald's in Castro Valley operates 24 hours a day, 7 days a week for dine-in. Delivery is available daily from 5:00 AM to midnight.

Does the Castro Valley McDonald's have a drive-thru service?

Yes, the McDonald's at 1620 Strobridge Ave offers a drive-thru that is open 24/7 every day of the week.