Chipotle Castro Valley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food quality, including bland flavors, undercooked items, and inconsistent portion sizes.
Service Issues
Many reviews highlighted poor service, including long wait times, rude staff, and mistakes with orders.
Cleanliness
While some customers noted cleanliness, others reported dirty dining areas and unsanitary conditions.
Value for Money
Several customers felt that the portion sizes did not justify the prices, leading to complaints about low value.
Staff Attitude
There were mixed reviews about staff friendliness, with some praising helpful employees while others reported rude behavior.
JL
Joyce Lam
Nov 4, 2025
5.0
Everything was yummy! Has a parking lot so it's pretty convenient. And nice to walk around after eating too.
DS
Deeyaa Salem
Oct 19, 2025
1.0
Got food poisoning
MJ
Mike Jordan
Sep 25, 2025
1.0
I stood in line for a couple minutes, and I watched him make the bowls and burritos before me. Their bowls literally had half as much food as the average bowl. I’ve never seen such a skimp chipotle ever in my life if you wanna pay full price for half the food that’s definitely the place to go. I didn’t even order any food after I watched them make the people food ahead of me I left it’s not worth it.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Castro Valley?
Chipotle Mexican Grill is located at 3369 Castro Valley Blvd, Castro Valley, CA 94546, in Alameda.
What are the operating hours of Chipotle Mexican Grill in Castro Valley?
Chipotle Mexican Grill in Castro Valley is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Castro Valley offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
Can I order Chipotle through their app for the Castro Valley location?
Yes, you can order through the Chipotle app available on the App Store or order online via their website.
What kind of food does Chipotle Mexican Grill serve in Castro Valley?
Chipotle offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients without artificial additives.
Does Chipotle Mexican Grill in Castro Valley accept credit cards and gift cards?
Yes, this location accepts credit cards and offers gift cards for purchase.
How can I contact Chipotle Mexican Grill in Castro Valley via phone or email?
You can call them at +1 510-582-8643 or email at ca.0219.castro@chipotle.com.
What nearby places are there for banking around Chipotle Mexican Grill in Castro Valley?
Nearby banks include 1st United Credit Union, Bank of the West, and BMO Bank, which customers can visit before or after dining.
Are there any pet-related services near Chipotle Mexican Grill in Castro Valley?
Yes, nearby pet services include Pet Food Express, Athens Dog Training LLC, and Just Food For Dogs, convenient for customers with pets.
What coffee or casual dining options are near Chipotle Mexican Grill in Castro Valley?
Philz Coffee and Canyons Barbeque are nearby dining options if you're looking for coffee or barbecue after your visit to Chipotle.