Certified by Chipotle Mexican Grill • Feb 22, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Castro Valley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.7
1,181 reviews
5 stars
479
4 stars
284
3 stars
160
2 stars
82
1 star
176
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing bland or undercooked meals, while others praised the freshness and flavor.
Portion Sizes
Many reviews highlighted concerns about small portion sizes, particularly for online orders, leading to dissatisfaction among customers.
Service Issues
Several customers noted poor service experiences, including rude staff and long wait times, particularly during busy hours.
Cleanliness
While some customers appreciated the cleanliness of the dining area, others reported dirty tables and unsanitary conditions.
Management Concerns
There were complaints about management and staff organization, with reports of running out of food items and poor handling of customer complaints.
DJ
DrEDaY Jr
Feb 2, 2026
1.0
The staff in there are so rude. They all have the worst attitudes. If you make a special request or change to your meal that YOU are paying for they won’t do it. Especially the old lady with the silver teeth. This was the worst experience I have ever had at chipotle.
MR
Matthias Reichelderfer
Jan 30, 2026
2.0
The food is great, but the restaurant is dirty. If you come on a Friday night, expect very slow service and a long wait.
SK
Sang Kim
Jan 2, 2026
5.0
Great experience at Chipotle Mexican Grill. The food was fresh, flavorful, and the portion sizes were generous. Everything tasted well-prepared, and the ingredients looked high quality. It’s always satisfying to leave full and happy. I’ll definitely be back.
WW
william witt
Dec 26, 2025
5.0
Giant burrito, filled with flavor and the Service is always quick and professional.