El Pollo Loco

4.0
500 reviews
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Business Details

31783 Castaic Rd, Castaic, CA
91384, United States
(661) 294-5221
https://restaurants.elpolloloco.com/ca/castaic/31783-castaic-rd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Castaic,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
31783 Castaic Rd, Castaic, CA
91384, United States

Hours

Reviews

4.0
500 reviews
5 stars
267
4 stars
109
3 stars
48
2 stars
23
1 star
53

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed fresh and flavorful meals, while others reported dry or undercooked chicken.

Service

Generally positive feedback on staff friendliness and customer service, though some customers experienced long wait times and poor service.

Cleanliness

The restaurant is often noted for being clean, but some reviews mention dirty tables and unsanitary conditions in the bathrooms.

Pricing

Several customers expressed concerns about high prices relative to portion sizes and food quality.

Consistency

Inconsistency in food preparation and service quality has been highlighted, with some customers noting a decline in standards over time.
  • GH
    Glen Haskell
    Oct 16, 2025
    1.0
    Absolutely the worst food ever. I took to bites of a chicken burrito and threw it in the trash. Do not be a patron to this establishment. What a waste of money.
  • JA
    James Azzariti
    Oct 11, 2025
    5.0
    Love this El Pollo Loco , the portions are always spot on , staffs always welcoming and professional, and the food is always fresh and amazing. Only thing I will have to say , I notice every time I go in , the men's bathroom has this putrid smell , and a lot of the tables are dirty. Other than that good job guys 👍🏼.
  • PP
    Pim
    Aug 27, 2025
    5.0
    the workers here were super nice and the food was very tasty (:
  • CC
    CATHERINE
    Aug 10, 2025
    5.0
    I had a double chicken tostada salad. All the ingredients were so fresh. The chicken was flavorful. Not too overcooked for those who don't want dry chicken! Best salad I have had at any El Pollo Loco location
  • PP
    paul
    Jun 23, 2025
    1.0
    Disappointed all the drumsticks like this. 8 pieces drum sticks and thighs for 12 bucks. Not worth the price being so small
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Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Castaic, CA?

El Pollo Loco in Castaic is open Monday to Friday from 10:30 AM to 9:00 PM, and on Saturday and Sunday from 11:00 AM to 9:00 PM.

Where is El Pollo Loco located in Castaic?

El Pollo Loco is located at 31783 Castaic Rd, Castaic, CA 91384, United States.