If I could leave a NEGATIVE ZERO star review I would, This place has extremely poor service. We waited over an hour just for a refill. As soon as we walked in, we were treated very poorly by one of the waiters, who refused to attend to us and simply walked away. The overall experience was very disappointing, and the lack of basic customer service was even more disappointing We even had to hunt down the manager twice just to get assistance, and the only response we received was, “I’ll get your server.” Unfortunately, nothing was resolved and we were still left waiting.
The lack of attention and basic customer service made the entire experience very disappointing. And as I sit here right now I am writing this review
ME
Madeleine Emsley
5 days ago
Place isn't even packed. Did an online order and waited over an hour to get our food 8:08pm took us 15min to drive over. Got here and said it would be another 15min. That's fine but then they clocked it completed and totally forgot about or order unless it was to substitute the fries and then the drink. Ended up leaving with no drinks at 8:57pm. Don't eat here
The two stars are solely for one solid Old Fashioned I had during a prior visit — it was actually well made, served over a proper large block of ice, and the only redeeming part of that experience (despite the odd smell reminiscent of a dive bar that has seen better days).
Unfortunately, my second visit was a complete fail, and I won’t be returning.
The Old Fashioned was served in a brandy snifter with a few random ice cubes — not the solid block I previously received and not what’s shown on the menu. Consistency clearly isn’t a priority.
Worse than the drink, though, was the bartender’s attitude. It was unnecessarily unpleasant from the start. And being asked for payment before I even ordered my food? That was the final straw.
No thanks.
JE
Jeanette Estrada
Feb 18, 2026
I am beyond disappointed and honestly heartbroken over how my family was treated at Buffalo Wild Wings.
My husband, my 3-year-old son, and I were waiting to be seated for about 20-30 minutes. The restaurant was not busy at all, and there was no one else in the waiting area.
The hostess wasn't even present during this time.
While we were waiting, my son who is 3 years old and has autism, was playing with his dad. At one point he jumped on the couches, and security came over and told us he couldn't do that. I immediately stepped in and worked to calm my son down, which I did.
A little while later, he began turning toward his dad and landing on him playfully. Security approached us again and said, "I already told you guys you need to control your kid." | explained that my son has autism and that I was actively trying to manage him. There was no one else in the waiting area being disturbed.
Instead of showing any understanding, patience, or compassion, the situation escalated. I asked to speak with a manager, but the manager refused to come out. Shortly after, security told us we needed to leave.
As a mother, I felt completely embarrassed, humiliated, and honestly discriminated against because of my son's autism.
It felt like we were being treated as a problem rather than a family simply waiting to be seated. Families with children, especially children with special needs, deserve respect and understanding, not dismissal and shame.
This experience was incredibly hurtful, and I truly hope this location rethinks how they train their staff to handle situations involving children and disabilities. No family should ever feel pushed out for something related to their child’s condition.
NS
Natalie Smith
Feb 14, 2026
We were seated after like 10 minutes, but then tried to tell me i could only sit under the ac even though I was sick. That it would be another 10 minute wait for a different seat. Asked manager and he tells me I can sit at another seat no wait. We order, then watched 2 other tables be sat and were served their food first. Spoke to the manager again about how long it'd take for our food, another 6 minutes.
Food gets here, and its the wrong flavor of wings than we asked for. Our order was written down and everything beforehand and was still served wrong. When the server came back with the correct wings, didnt even get a sorry for getting the order wrong. Cherry on top were the wings being overly salty.
Ok we want to leave, asked a server for a check and nothing. Another 30 minutes another server, nothing. 20 more minutes then we ask the manager and he finally tells us to not worry about it. He was the only redeeming quality about this place. First time and the worst experience, probably not coming back.