Albertsons

Reviews

• RR

  RobO

  Mar 28, 2026
  5.0
  Very clean, BIGGER than SB stores, one stop shopping, plenty of check out employees. Soooo much cheaper than Pavillians. Being in the middle of SB and Carpenteria, we choose to go to Carp Albertsons. Most supperior to SB stores!
• MS

  Michael Shaffer

  Mar 20, 2026
  1.0
  Not our typical Albertsons experience. I felt bad that our cashier, Amanda, had to look in 3 different drawers to make change for my cash purchase- very frustrating for me and those in line behind me. If you are transitioning/operating "cash-free" let customers know. Otherwise, fill the drawers with enough bills to make some change! We were not familiar with carts with wheels that lock after you reach a certain distance from the store - we are now!! I parked our oversized 1-ton Diesel truck (takes a full space and part of another) out in the empty part of the lot to be courteous to other shoppers. Our cart LOCKED up in the middle of the busy street as we were trying to take groceries to it. Fortunately, a driver slowed down to tell us what was going on. Good grief - let customers know this stuff! To top it off, the store smelled like the floors had been mopped with a "sour" mop. We will not return to this store.
• DL

  Dylan Laughlin

  Mar 11, 2026
  1.0
  Awful checkout. Never enough cashiers for the amount of customers. Lucky to see two lanes open at once. Super slow to open a new lane.
• CB

  Christian Baker

  Mar 2, 2026
  5.0
  March 1, 2026 10:30 PM I just wanted to give a shoutout to the Albertsons team in Carpinteria. I missed my pickup window but still really needed my groceries, so I went inside hoping they could help. Caroline and a tall gentleman on the team, I apologize I can’t remember his name, were incredibly kind and stepped in right away to get everything for me last second. I see them both all the time when I am in the store, and they are always positive and always provide great customer service. This experience was no different. They could have easily told me to reschedule, but instead they made it happen and were genuinely nice about it. That kind of customer service really stands out. I really appreciate the crew there. Thank you.
• AW

  A W

  Feb 14, 2026
  1.0
  I am a regular customer at the Albertsons located at 1018 Casitas Pass Rd in Carpinteria, as it’s one of the few convenient grocery options in the area without needing to drive to Montecito or farther. While I appreciate having a local store, I feel compelled to share ongoing concerns about the customer service experience, particularly at the front end. Several staff members consistently deliver service that falls well short of basic professional standards. For example, Rosie frequently comes across as abrupt, unfriendly, and unwelcoming—rarely smiling and often responding in a curt or aggressive manner. This sets a negative tone right from the entrance or checkout. Emma, who also works the front end, is another significant issue. She is very rude, disengaged, and often talks down to my wife and me. She frequently insinuates that customers are stealing bags—even when they are honest, paying customers like ourselves. Her tone is consistently beyond rude, and she is a major reason I dread stepping foot inside this store. At the self-checkout area, another associate (Guy, who often has a Band-Aid on his cheek) frequently appears disengaged or distracted. When customers need assistance—such as for bags—he often provides no response, leaving shoppers to help themselves. Yet when a customer does take a 10-cent bag independently, he questions it in a way that implies suspicion of theft. As someone who always pays for bags and has never taken one without paying, I find these repeated accusations frustrating and insulting. As for Val, keep smiling and doing your thing, at least you make the time and effort to talk to my wife and I. You are always welcoming and try and bring a positive attitude to work. Much respect. This pattern of distrust extends beyond these individuals: I’ve been stopped or chased down multiple times to verify my receipt, despite being a paying, honest customer. These experiences create an atmosphere of suspicion rather than appreciation for loyal shoppers. Overall, the front-end operations at this location feel poorly managed and contribute to one of the most consistently negative grocery shopping experiences in Santa Barbara County. For visitors passing through on weekends, I would recommend avoiding this store. For locals who have no other nearby choice, the service issues make routine shopping stressful rather than convenient. I urge the management to prioritize customer satisfaction by reinforcing basic customer service principles—such as friendliness, attentiveness, and assuming good faith from patrons—especially in self-checkout. Training or reevaluation of certain staff members could make a significant difference. I truly hope these concerns are taken seriously and addressed, as I would prefer to continue shopping locally without these ongoing frustrations. Thank you for your attention.

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