McDonald's

3.6
2234 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5990 Avenida Encinas, Carlsbad, CA
92008, United States

Hours

Reviews

3.6
2,234 reviews
5 stars
891
4 stars
483
3 stars
359
2 stars
155
1 star
346

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, particularly in the drive-thru, with some waiting over 30 minutes for their orders.

Food Quality

While some customers enjoyed the food, others complained about incorrect orders, cold items, and poor quality, such as burnt muffins and soggy fries.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the dining area.

Customer Service

Many customers experienced rude or unhelpful staff, with reports of poor communication and lack of assistance at the counter.

Management Issues

Several reviews indicated a need for better management and staffing, citing disorganization and a lack of urgency among employees.
  • CP
    Crazy Player
    Nov 16, 2025
    3.0
    The large fries is way no large at all. So you will get a medium size instead
  • SB
    SP B.
    Nov 11, 2025
    2.0
    Maybe short-staffed? I don't know. Customers lined up at the kiosk with just one kiosk working. No one accepts order at the check stand. Went to drive thru instead, got my order and paid. One item not available that I paid for, was offered something else, attendant was fast the he didn't put the meals I ordered in the paper bag, just the fries and expected me to take off. Good I inspected it. Meal placed in another bag. Ordered iced coffee but placed in a soda cup. Come on!
  • NE
    Nicholas Enoul
    Nov 5, 2025
    5.0
    Just took a bit longer than usual, but the receptionist was super nice and checked up on me and got my food.
  • SA
    Sebastian Agustin
    Oct 26, 2025
    1.0
    Food was ok, and one person was on duty also i took us about 45 minutes to get our food
  • DD
    Drew DoWN
    Oct 19, 2025
    2.0
    Worst wait time ever ,been here in drive threw for over 30 min can't back out either because care in back,thought this would be quick after Lego land but it's not ,just drive 30 min to the next stop,then pick up food and it was slightly toasted ,

Frequently Asked Questions About McDonald's

What are the drive-thru hours at the McDonald's located at 5990 Avenida Encinas, Carlsbad, CA?

The drive-thru is open Monday to Thursday and Sunday from 6:00 AM to 11:00 PM, and on Friday and Saturday from 6:00 AM to midnight.

Does this McDonald's location offer delivery services?

Yes, delivery is available every day from 6:00 AM to 11:50 PM, with extended hours until 12:50 AM on Fridays and Saturdays.