Brand Certified
McDonald's
3.6(2076 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5990 Avenida Encinas, Carlsbad, CA
92008, United States
Certified by McDonald's • Mar 01, 2026
(760) 931-9311
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.6
2,076 reviews
5 stars
830
4 stars
435
3 stars
337
2 stars
153
1 star
321
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for their orders, both in the drive-thru and inside the restaurant.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor attention to detail during order fulfillment.
Staff Attitude
Several customers noted rude or unhelpful staff interactions, contributing to a negative dining experience.
Cleanliness
The dining area and restrooms were often described as dirty or poorly maintained, impacting overall customer satisfaction.
Food Quality
While some customers enjoyed the food, there were numerous complaints about items being cold, stale, or not prepared as requested.
- AWAmanda WinnFeb 17, 20261.0This McDonald’s gives size small instead of size medium for coffee drinks. The staff said it is just the size this store gives… which makes absolutely no sense!
- BRBrian RayburnJan 29, 20261.020 minute wait for 2 cheeseburgers and fries is ridiculous at 11am. Franchise owners like this are a blight on society. The place is poorly run, far below expectations, yet employs minimal people to do maximum work. Do better. After the long wait they asked us what we ordered. Please consider turning the franchise over to someone who will run it properly. I didn't even get a receipt printed out from the kioskto call and complain.
- NCNuria CoboJan 27, 20262.0I ordered a sundae and it came already melted and with little to no chocolate on top. I also tried to be friendly with both staff windows and were completely ignored.
- NANinibeth AriasJan 24, 20262.0Vinimos hoy 24 de enero y como a las 6:15 pm, pedimos un repuesto para nuestra bebida y simplemente respondieron que “no hablan inglés” y luego tradujimos y nos respondieron en español “no hablamos español”. Terrible servicio.
- LLLoving LifeJan 18, 20262.0Slow as slow could possibly be. Going digital is not working here as it gives them the right to SLOW DOWN. Waiting 14 min so far for an Ice Coffee - counter pickup. I’m going to Che k the drive through lane now. Even the drive through is slow This has taken 25 minutes to get one thing
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website