McDonald's

3.6
2246 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5990 Avenida Encinas, Carlsbad, CA
92008, United States

Hours

Reviews

3.6
2,246 reviews
5 stars
896
4 stars
485
3 stars
362
2 stars
155
1 star
348

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, both in the drive-thru and inside the restaurant, with some waiting over 30 minutes for their orders.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and restrooms, contributing to a negative dining experience.

Customer Service

There were numerous complaints about rude staff and poor customer service, with some customers feeling ignored or mistreated.

Order Accuracy

Several customers experienced issues with incorrect orders, including missing items and wrong food being served.

Food Quality

While some customers enjoyed the food, others reported it being cold, poorly prepared, or lacking flavor.
  • LT
    Lelani Toki
    4 days ago
    1.0
    It never fails when I come to this McDonald’s. I live close, which is the only reason I’ve been here multiple times, but today was my last. They always miss something in the order. In the past, my sausage and egg McMuffin came without the egg. Other times they forget syrup or spoons with pancakes, or leave out items like sausage when it’s part of the meal. You basically have to open every item and double-check your order before leaving the drive thru. Ordering is just as frustrating. You’ll say your order, they repeat it correctly, it shows up right on the screen, but when you get to the payment window, suddenly the order is wrong and you have to explain it all over again. It feels like they’re not actually listening. I don’t come to McDonald’s often, but when I do, I expect basic consistency. Unfortunately, this location consistently misses the mark. I wouldn’t recommend coming here, your time is probably better spent going to a different location or somewhere else entirely.
  • PC
    Pedro Calderón
    5 days ago
    5.0
    Nada es barato en California, pero nosotros gastamos aquí 10 dólares por persona para una comida completa y satisfactoria. Cualquier otro lugar pudo haber sido mucho más caro
  • JD
    Joey Digiovanni
    Dec 30, 2025
    3.0
    The restroom was a disgusting. Floor was dirty. Toilet paper all wet around the toilet like it had overflowed and a customer just put it there to soak the mess up instead of notifying an employee.
  • BB
    Brian Benko
    Dec 25, 2025
    1.0
    This franchise owner needs a lesson on how to run a McDonalds. It’s sad considering how easy McDonalds makes it for the owners. How about grabbing some lemon wedges. You’re in California.
  • JM
    jason marc
    Dec 12, 2025
    1.0
    from owners to managers everyone is just rude , i don't know how this Mc donalds keep messing things up . but i guess if the owners dont treat their employees right what do we expect . also food is lacking flavor

Frequently Asked Questions About McDonald's

What are the drive-thru hours at the McDonald's located at 5990 Avenida Encinas, Carlsbad, CA?

The drive-thru is open Monday to Thursday and Sunday from 6:00 AM to 11:00 PM, and on Friday and Saturday from 6:00 AM to midnight.

Does this McDonald's location offer delivery services?

Yes, delivery is available every day from 6:00 AM to 11:50 PM, with extended hours until 12:50 AM on Fridays and Saturdays.