Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Carlsbad,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
540 reviews
5 stars
313
4 stars
123
3 stars
45
2 stars
17
1 star
42
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the delicious and flavorful chicken, but there were multiple complaints about undercooked or dry chicken.
Service Issues
While many reviews highlighted friendly and efficient service, there were significant complaints about rude staff and poor customer service experiences.
Cleanliness
Some customers noted that the restaurant was clean and well-maintained, while others reported unsanitary conditions.
Order Accuracy
Several customers experienced issues with incorrect orders or missing items, leading to frustration.
Pricing Concerns
Some customers felt that prices were too high for the portion sizes and quality of food.
- JMJenny MOct 21, 20255.0This is one of the best El Pollo Loco's from all around So Cal! Amazing food and service!
- DTD TSep 4, 20255.0Good
- MMMiguel MartinezJul 22, 20251.0Ordene un burrito sin arroz ni frojoles y no le pusieron salsa y después me lo volvieron hacer y le pusieron arroz ya es segunda mala experiencia en el mismo restaurante
- PNPatricia NaranjoJul 18, 20252.0We ordered thru Grubhub. We were missing the Original Pollo Bowl and the ranch dressing ordered for a Tostada. But what was unacceptable was that the Grande Avocado Chicken Bowl had raw chicken. We know the difference between white and dark meat and this was raw. Several pieces had so much red that we didn't dare eat it. Very disappointing. The quesadilla was the only good thing.
- RMRichard MontoyaJun 19, 20255.0I think Pollo Loco in Carlsbad, CA is fantastic! The chicken is marinated in fruit juices, then char-grilled. Sides were GREAT too!
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Carlsbad?
El Pollo Loco in Carlsbad is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco offers delivery service for your convenience.
Can I place an order online for El Pollo Loco Carlsbad?
Yes, you can order online through their official ordering site at https://order.elpolloloco.com/menu/avenida-encinas-poinsettia-ln.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in Carlsbad?
El Pollo Loco is located at 7120 Avenida Encinas, Unit 104, Carlsbad, CA 92011, USA.
Does El Pollo Loco provide catering services?
Yes, catering is available at El Pollo Loco to accommodate your events.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
What nearby dining options are close to El Pollo Loco?
Nearby dining options include Pick Up Stix Fresh Asian Flavors, St Tropez Bistro, L’atelier de Paris, Jack in the Box, and Jersey Mike’s Subs, offering a variety of cuisines such as Asian, French, fast food, and sandwiches.
Are there any attractions near El Pollo Loco in Carlsbad to visit?
Yes, Olde Carlsbad by the beach is a nearby park and beach area where customers can enjoy some time outdoors before or after their visit.
Where can I find shopping and services near El Pollo Loco?
Close to El Pollo Loco, you can find Poinsettia Village Plaza for shopping and grocery needs, as well as services like Verizon Authorized Retailer - Russell Cellular and KeyMe Locksmiths.