This profile is uncertified and using publicly sourced data
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Business Details
About
Ice Cream Shop
Since 1975, Polar Bear Ice Cream has churned hand-made small batch artisan ice cream right here in Santa Cruz County, using all-natural and locally sourced ingredients. Re-opening the iconic scoop shop at Stockton and the Esplanade, Polar Bear returns to its original Capitola scoop shop to delight a loyal and loving fan base. The fun is scooped every day, along with a commitment to natural ice cream, responsible sourcing of flavors & mix-ins, and the creative flavors that reflect Santa Cruz.
Thank you for 45+ years of love!
Location
Hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
Friday11:00 AM - 10:00 PM
Saturday11:00 AM - 10:00 PM
Sunday11:00 AM - 10:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.