Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.6
632 reviews
5 stars
241
4 stars
147
3 stars
95
2 stars
45
1 star
104
What are people saying?
AI-generated from recent customer reviews
Value for Money
Customers expressed concerns about high prices and perceived lack of value, with some feeling that the food did not justify the cost.
Service Quality
Feedback on service was mixed; while some praised friendly staff and quick service, others reported rude behavior and disorganization.
Food Quality
Many customers enjoyed the food, particularly ice cream and burgers, but there were complaints about incorrect orders and food not being served at the right temperature.
Cleanliness
While some reviews noted a clean environment, others pointed out issues with cleanliness, particularly in the bathrooms.
Customer Experience
Several customers reported negative experiences related to management and staff behavior, impacting their overall satisfaction.
- JCJ Santa CruzNov 6, 20255.0Their burgers taste like In N Out. Love their Blizzards, too
- APAlison PepperNov 5, 20252.0We normally love the DQ, but today the drinks were almost 90% ice, very little beverage, and the fries had a bad oil flavor - almost fishy. Please change your oil more frequently - it was yucky - we threw them away.
- DCDanielle CainOct 9, 20255.0One of my favorite places to stop for a quick bite. Their $7 box combo that comes with the sundae and the soda is an amazing value.
- PSPam SantosAug 30, 20255.0I had the banana split with two scoops of chocolate ice cream... one scoop of vanilla and hot fudge...oh my God it was so good !!! My guy had a chocolate milkshake...he said it was delicious and very chocolatey
- JJJonathan DeLucia (Jon)Aug 28, 20251.0I’m giving this Dairy Queen one star because it’s easily the most expensive one I’ve ever been to, charging extra just because of the location. What really frustrates me is paying for a Blizzard with extra candy and a topping, only to get the same small amount as a regular order, a tiny pump of topping, and none of it mixed in. The first few bites have everything, then the rest is just plain ice cream. For these prices, customers should get what they’re paying for. The food itself tastes fine, but the value and effort aren’t there. Also, the “under new management” signs have been out front for months, at this point it just feels like an excuse, not an improvement.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Capitola offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, and fries.
Where is Dairy Queen Grill & Chill located?
It is located at 816 Bay Ave, Capitola, CA 95010-2164, United States.
What are the opening hours of Dairy Queen Grill & Chill in Capitola?
The restaurant is open every day from 10:00 AM to 10:00 PM.
Does this Dairy Queen have a drive-thru service?
Yes, Dairy Queen Grill & Chill in Capitola offers a drive-thru for convenient ordering.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location is family-friendly, welcomes kids, and provides booster seats and high chairs.
Can I order Dairy Queen's menu online for pickup?
Yes, you can order online for pickup through their website.
Are there seating options available at the Capitola Dairy Queen?
Yes, the restaurant offers both indoor and outdoor seating options.
What nearby attractions could I visit before or after enjoying treats at Dairy Queen Grill & Chill?
Nearby, you can visit Capitola Hair & Nail Designs for a beauty session or enjoy a workout at Capitola Fitness gym.
Is there public transit or shuttle service near Dairy Queen Grill & Chill for easy access?
Yes, Early Bird Airport Shuttle service is nearby, which may assist you in reaching Dairy Queen conveniently.
Can I combine a visit to Dairy Queen with other local services or activities?
Definitely! Besides enjoying ice cream and food at Dairy Queen, you can also visit nearby places like Friendship Dance School (Dancenter) or do some grocery shopping at Aptos Center.