Business Details
About
Mexican Restaurant
Chipotle Capitola is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
619 reviews
5 stars
194
4 stars
128
3 stars
81
2 stars
59
1 star
157
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with overflowing trash cans and unclean tables.
Portion Sizes
Customers consistently complain about small portion sizes and inconsistent servings, often feeling shortchanged for the price.
Customer Service
Many reviews highlight poor customer service, including rude staff and lack of responsiveness to complaints.
Food Quality
There are numerous complaints about food quality, including stale ingredients and missing items from orders.
Management Issues
Reviews indicate a lack of effective management, with reports of untrained staff and operational disorganization.
- SSsmftNov 1, 20251.0Horrible service literally gave me half portions on everything the short black girl with bangs was mad rude and skimped on everything. This is why chipotle stock is down 30% the entire store was filthy too and it wasn’t even busy they just don’t clean
- DHDave HerdrichOct 30, 20255.0Health foods
- AWAj WilburOct 12, 20251.0Placed order pickup, arrived 3min after it was supposed to be ready. The lobby was empty and an absolute mess. Order was not ready and they began making it after I asked. Order was simple and still made 2 out of 3 items incorrectly.
- CGCory GrimOct 4, 20251.0So i walked in at 1045 doors were opened and was told to wait 5 min nobody was in shop but the workers ordered my veggie bowl to find out they didn't prep grilled veggies which is like the main part of veggie bowl then wanted new red sauce and they were out asked the Asian lady how dont u have any her response was we just didn't make it idk how u open doors without all your stuff what does staff do before u open they need to have everything ready at start of the day what is this left and didn't buy my bowl very frustrating
- KMKevin McgowanSep 30, 20251.0Server stared at my 15 yr old while he asked politely for each item for his burrito, never said a word in response . It looked pretty passive-aggressive to me, he had a bad attitude to a kid half his age. Then I asked for a bowl, got half the amount of meat you would expect because they were low on almost everything , they didn’t have beans , they didn’t have veggies, can’t give me more meat, I asked why they gave me attitude like they wanted to fight me. Really not enticing me to return. In the old days they would ask you to wait since they’re making more. This time felt like ‘just get out of here’, we are busy. It was 6-something PM . C’mon Seems everyone that posts a complaint gets circled back to write a comment again rather than addressing their customer service issues. Poorly handled, Chipotle. I saw the same comment to other recent reviews, basically a cop-out imo. Don’t just tell me to submit a new comment each time as your “solution” to a problem. That is insulting
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill in Capitola located?
It is located at 1955 41st Ave, Capitola, CA 95010, between Hwy 1 and Capitola Rd.
What are the operating hours of Chipotle Mexican Grill in Capitola?
The restaurant is open Monday to Wednesday and Friday to Sunday from 10:45 AM to 10:00 PM, and it is closed on Thursdays.
Does Chipotle Capitola offer online ordering?
Yes, customers can order online via Chipotle's official website or through the Chipotle app.
What types of pickup and delivery services are available at Chipotle Capitola?
Chipotle Capitola offers both in-store pickup and delivery services.
What cuisine does Chipotle Mexican Grill in Capitola serve?
Chipotle offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What payment methods does Chipotle Capitola accept?
They accept various services including credit cards and offer gift cards; online orders and catering are also available.
How can I contact Chipotle Capitola?
You can reach them by phone at +1 831-295-6076 or by email at ca.1604.capitola@chipotle.com.
What nearby places can I visit around Chipotle Capitola?
Nearby are Yogurtland Capitola for frozen treats, Brown Ranch Shopping Center for retail shopping, and Starbucks for coffee and snacks.
Are there other dining options near Chipotle Capitola?
Yes, nearby dining options include Togo's Sandwiches, Asian Express, and Starbucks Coffee for diverse meal choices.
How can customers combine a visit to Chipotle with other local services?
Customers can shop at nearby stores like Ross Dress for Less and Pier 1 Imports, or pick up mobile devices from Verizon stores near Chipotle Capitola.