Subway

Reviews

• TV

  Teles Valle

  2 days ago
  5.0
  Peter is great service
• AN

  Aryan Nabakhteh

  Feb 26, 2026
  1.0
  Absolutely disgusting customer service. Beyond rude and completely unprofessional. The employee’s name is Juan, and this was one of the worst experiences I’ve ever had at any Subway. I walked in to pick up my online order and stood at the counter while he was finishing it. To avoid any awkwardness, I simply said, “That’s my order.” Instead of responding professionally, he immediately started mocking me and acting like I was trying to steal something. He sarcastically said that anyone could walk in and claim an order and that he “can’t just hand sandwiches out.” Of course, asking for proof is fine. That’s not the issue. The issue is the way he did it — rude tone, mocking attitude, and completely disrespectful. Then it got worse. I was picking up three sandwiches. As he was wrapping them, I noticed he didn’t put dressing on one of them. When I pointed it out, he snapped back saying I never asked for any. I had to pull out my phone and show him my receipt to prove that I clearly ordered mayo. No apology. No accountability. Nothing. He slapped the sandwiches on the counter with rude body language and a dismissive gesture like I was inconveniencing him. When I told him I would never come back because of how rude he was, his response? “It’s fine. You can go to Panda Express next door or McDonald’s.” Unbelievable. If this is how customers are treated, management needs to seriously step in. I will absolutely never return to this location again. Avoid this Subway if you expect basic respect.
• MB

  Milton Basurco

  Feb 25, 2026
  5.0
  Juan is good
• HD

  H D

  Feb 25, 2026
  5.0
  Manny is awesome
• RR

  Roxanne Ramirez

  Jan 4, 2026
  1.0
  Closest Subway to my house but RARELY go there and after today I will never go back. #1 Location rarely honors coupons/promos that the other locations nearby honor. #2 Lack of customer service- the older male that has worked there a long time (speaks limited English) is very friendly, the rest not so much. I wanted multiple gift cards last month and he (the older male) asked his manager/supervisor for assistance and the Mgr/supv tells him (in Spanish) he only has 2 hands he has to do it himself! I understand when it’s busy you may need a minute before you can assist someone, but if I’m ready to checkout and trying to LEAVE he could at least say it will be just a minute, perhaps even apologize to me (the customer!!) for the wait, instead the older man had to figure it out on his own…the tall male mgr/supv had a total lack of respect to his elder colleague even laughed/snickered at him. 3. Higher prices, SPOILED FOOD! on the app, you can see the prices at one location versus another… Right down the street, also on Topanga, the prices are cheaper and the customer service is better.. Today I decided to go there because I had a free sandwich Reward, but who wants to eat spoiled food even if it’s FREE!! I thought I would try the 5 meat Italian and this is what the roast beef in the sandwich look like. HORRIBLE!! Because it’s FREE give out spoiled meat?? I even got the 3rd degree trying to pickup my free spoiled sandwich, giving my name and showing my order on the App was not enough… I had to go to the PROFILE setting to PROVE it was my name associated with the order. Only gave 2 stars to atmosphere because the location is usually clean, but that’s really the ONLY positive. Save yourself the hassle and potential food poisoning… The Subways are fresher, cheaper, and have better customer service on Topanga near Variel and on Roscoe near De Soto.

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