McDonald's

Reviews

• RS

  Roger Smith

  4 days ago
  1.0
  This is by far the most irresponsible and unacceptable experience I’ve ever had with McDonald’s. I placed an order through the McDonald’s App, and this store didn’t even bother to fulfill it. Just complete disregard for the customer. On top of that, the refund somehow takes up to 10 business days. For what reason? I placed the order today, and it was supposed to be prepared today. The store failed to do its basic job, and now I’m expected to wait weeks to get my own money back? I will be submitting detailed feedback to the main McDonald’s corporate office because this level of incompetence is unacceptable. I’m extremely disappointed with this location, and I will never order through the app again or visit this store in the future. This McDonald’s has completely lost my trust, and I strongly advise others to stay away as well.”
• AD

  Artemis D

  Nov 9, 2025
  2.0
  Food was prepared fast, but they charge for every condiment, even ones that other McDonald's don't charge for. It's in a bad area so lots of homeless people hanging out inside and outside. I gave only two stars because when I went to wash my hands in the bathroom there was a homeless man in the women's restroom hunched over the sink, which I guess isn't their fault, but I didn't get to wash my hands & got disgusted.
• GR

  Gilbert Ramos

  Nov 9, 2025
  1.0
  Terrible experience. I ordered my sandwich and then watched it sit for 30 minutes while people kept cutting in line ahead of me (Nov 9, 2025, 11am–12pm)! When I finally got to the counter, they tried giving me the cold sandwich. I told them I was just there to pick up, and it needed to be redone. After waiting another 7 minutes for a fresh sandwich, they even tried giving me fries without the entrée. Completely confusing and disorganized.
• MP

  Mayan Palomarez

  Nov 8, 2025
  3.0
  It was fine, but I didn't like the policy of no free refills. Most McDonald's I've been to have the minimum of one free refill. What can I do with one small drink? If that's all I can afford. Don't recommend buying drinks here unless you have no choice. Then use the app for the $1 coffee at least you get something from it. Also, no toilet paper for the restrooms. I told them to restock but I think they just ignored me.
• OF

  Oscar Fregoso

  Oct 20, 2025
  1.0
  I have been to hundreds of McDonald's all over the states. I usually don't review a McDonalds in yelp. But this location has messed up my order ,been rude,unprofessional an one time gave me the wrong change .I should of stopped going after the second bad visit. But it's convenient on my way home from kaiser in woodland hills. This time we ordered 2 big Mac combos with one sweet tea an a Hic. We rarely eat McDonald's these days. So it's a big deal when they keep messing up. We parked started eating ,big Mac was fresh ( a little too much sauce but ok) .my wife drinks her tea an tasted rancid an way to much sugar. She goes to the front counter an let's them now. Rude team member from the beginning. She let's the lead manager know, they give my wife another tea. My wife tastes it an again same tea. My wife an I worked in several states for restaurants as gms,an district. Managers. So we know hospitality, an when teas ,food expires. The girl let's another lady know im Spanish an ,she says I tried it there is nothing wrong,its her she meant my wife. They kept at it in Spanish, which my wife understood ..kept saying bad words an calling my wife crazy. An the other manager said what does she want ? She's caused us another cup . The girl approached my wife rudely, so what do you want. There was one manager that was leaving an told them ,( she saw my wife bring back the tea) I told you guys check the tea. Which they ignored her. We called the customer complain number. The lady was nice an listened to us. She said she would pass the info to tge district manager an general manager .its going to a week tommorow an no one has reached out. The hospitality has declined overall ,the pass 5 years. The professionalism of the staff an managers has declined dramatically, no one cares anymore. An talks about the customer behind their backs. We just want a order correctly, there is a issue ok no one is perfect. Fix it that's it. Not asking for free anything just what we paid for. I will waste more gas to head somewhere else from now on. There is a jack in the box in the next corner maybe there.

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