El Pollo Loco

4.0
927 reviews
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Business Details

8239 Topanga Canyon Rd, Canoga Park, CA
91304, United States
(818) 887-0346
https://restaurants.elpolloloco.com/ca/canoga-park/8239-topanga-canyon-rd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Canoga Park,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
8239 Topanga Canyon Rd, Canoga Park, CA
91304, United States

Hours

Reviews

4.0
927 reviews
5 stars
487
4 stars
190
3 stars
90
2 stars
50
1 star
110

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, including rudeness from staff and unhelpful management.

Order Accuracy

Many customers reported issues with incorrect orders and incomplete items, leading to frustration and dissatisfaction.

Food Quality

Feedback on food quality was mixed, with some praising the freshness and taste, while others complained about undercooked or poorly prepared items.

Cleanliness

Several customers noted that the location was clean and well-maintained, contributing positively to their dining experience.

Operational Hours

Customers expressed frustration over inconsistent operational hours, with reports of being turned away despite arriving before closing time.
  • SS
    Shima Safarnezhad
    Nov 14, 2025
    1.0
    Very low quality food.
  • BS
    Bonnie Sloane
    Oct 12, 2025
    2.0
    Arrived after take-out time. All staff was busy so I said I was just picking up a take-out order. Asked 3-4 times. Each time was told just a minute. Waited 10 minutes to get help. My take-out order had been sitting on the counter for 10 minutes. No one took the 30 seconds necessary to ask my name and give me my now cold food!! Awful customer service…and the chicken was dry! Won’t be back.
  • EH
    Elizabeth Hernandez
    Oct 10, 2025
    5.0
    You have to place your order with thier new system. Some times is a bit confusing 😕
  • DR
    Daniel Rodas
    Oct 8, 2025
    1.0
    Went inside to order my food with a cashier, cause i wamted to ask for a special request Guy tells me to go through the drive thru FFS
  • DD
    Dawn
    Sep 26, 2025
    1.0
    All online sources list this location's hours as being open until 11PM. My friend drove over to get some take out while we worked late, arriving at the location at approximately 10:25, but well before 11. There was an employee (looked possibly like an assistant supervisor or shift leader) standing outside the main entrance to the dining room conversing with someone he seemed to know personally. When my friend attempted to enter the location the employee blocked his path and bluntly stated, "No, we're closed." My friend sought clarification given the location hours listed, but the employee just ignored him and pulled the door closed, shutting it right in his face. EXTREMELY UNNECESSARY RUDENESS! It should not be too much to expect the business hours to be listed correctly!
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Frequently Asked Questions About El Pollo Loco

What are the regular opening hours for El Pollo Loco in Canoga Park?

El Pollo Loco is open every day from 9:30 AM to 11:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery services for your convenience.