Chipotle Mexican Grill

3.4
621 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Fast Food RestaurantMexican Restaurant
Chipotle Campbell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1815 S Bascom Ave, Campbell, CA
95008, United States

Hours

Reviews

3.4
621 reviews
5 stars
225
4 stars
148
3 stars
57
2 stars
42
1 star
149

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of poor customer service and lack of attention to orders.

Portion Sizes

Numerous reviews highlighted consistently small portion sizes, with many customers feeling shortchanged on their meals.

Food Quality

There were complaints about food freshness, with reports of undercooked rice, stale chips, and incorrect orders being common.

Cleanliness

Several customers noted unclean conditions in the restaurant, including dirty tables and a lack of restocking of ingredients.

Management Issues

Many reviews pointed to poor management practices, including understaffing and failure to address customer complaints effectively.
  • JJ
    Jon
    Dec 6, 2025
    1.0
    This store is not honoring their promotion that even the voice automated system is saying they have. I told them this and they didn’t care.
  • AR
    Andrew Roth
    Dec 6, 2025
    1.0
    DO NOT EAT HERE! We ordered online and went to pick up our food. We had to wait for awhile to get the food as it sat in the back getting cold. We left when we finally got out food. When we got home we realized we didn’t have the drink we paid $4 for, the bag looked like it had been sealed and reopened 3 separate times, and none of the food was correct. The receipt and name were right, and it was a bowl, burrito, and guacamole, but rhr burrito and bowl were completely different from what we ordered. We got a veggie bowl with all the fillings. Instead we got a chicken bowl with basically nothing on it. The burrito was huge which would have been great if it didn’t have meat in it. As vegetarians we were not able to eat out food. When we complained about our $40 meal that we couldn’t eat we only got $17 back.
  • MK
    Monty Kadyan
    Nov 26, 2025
    1.0
    the employs dosent care about any thing how to treat peoples accept a girl working over their
  • RR
    Ronal Rivera
    Nov 15, 2025
    1.0
    This is the only chipotle place that I don’t like to go but at this time I had an urgent to go over there, but I always had bad experience. They also tried to charge me $1 for dressing, it never happened in order Chipotles I don’t understand why but the lady in the cashier was kind of rude. I don’t want to come back here anymore.
  • AO
    Ali Osh
    Nov 13, 2025
    1.0
    Walked in about noonish and placed order. Half chicken and half Carne asads. At the check out the total came to 20 bucks. They charged me for double meat and on top for Carne asada. I have never ever paid such a ridiculous amount for 1 person at Chipotle. They rip off customers. I refused to pay and walked out. I will not be a returning customer.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Campbell specialize in?

Chipotle Campbell offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced and wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill in Campbell?

Chipotle is open daily from 10:45 AM to 10:00 PM in Campbell.