Panera Bread - Closed

Reviews

• EM

  Elizabeth Crespo (Misericordia)

  Jan 11, 2026
  5.0
  Love the Salads.
• DD

  Daryoush Daneshmand

  Dec 30, 2025
  2.0
  My wife enjoys Panera Bread for its cozy café vibe, rustic charm, and generally friendly atmosphere. I used to enjoy it as well—especially about 20 years ago, when the company focused on fresh, homemade baked goods, a wide variety of muffins and bagels, and attentive customer service. Back then, the quality and experience justified the price. Over time, however, Panera seems to have steadily cut corners. Customer service has noticeably declined, staff often lack product knowledge, and menu or promotional information is not always clear or accurate. Food portions have also gotten smaller—for example, what used to be a generous serving of scrambled eggs now barely fills a small plate—while prices have increased by roughly 20%. This might have been easier to accept when Panera offered more variety and higher-quality options, but that is no longer the case. I often judge a restaurant by the condition of its restrooms: a clean, well-stocked restroom usually reflects strong hygiene standards throughout the establishment. Unfortunately, at several Panera locations, the restrooms are consistently dirty, with unclean sinks, overflowing trash cans, and empty paper towel dispensers. Tables in the dining area are also frequently left unclean. What’s most concerning is that this pattern seems consistent across multiple locations, not just one. It feels as though management is increasingly disconnected from front-line operations—spending more time in offices rather than ensuring cleanliness, service quality, and customer satisfaction. If this trend continues, Panera risks being replaced by many local cafés and sandwich shops that offer better hygiene, better service, and better overall value.
• DP

  Doug Polentz

  Dec 23, 2025
  1.0
  I deleted my picture, it's so gross, but yea I got sick after eating here. I ordered half sandwich and soup. French dip and yellow squash soup. The soup was super sweet, and the sandwich was bad I only took a few bites, beef is cheap, terrible, fake cheese, some processed red peppers(upon barfing they were still this bright red chunk clearly identical to when I ate them).
• LG

  Luis González

  Dec 20, 2025
  1.0
  I just bought a Southwest Chiken Ranch Salad and I did not bring chicken to the establishment to solve the problem and they never answered me or gave me a terrible service, I think I will never buy there again. Very bad experience.
• GG

  Goldie Gibbon

  Nov 4, 2025
  2.0
  Welcome to half size bagels, the entire place smells bad, a funky garbage smell. Extremely empty and still, they can’t put club drink cups on the shelf for easy pick up. Not sure why I bother tipping at this point. Panera do better, will not be ordering any food if you keep doubling the price and halving the portion sizes. No wonder everyone is over at the other fast food place near you.

Frequently Asked Questions About Panera Bread - Closed