McDonald's

3.8
1547 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4785 Las Virgenes Rd, Calabasas, CA
91302, United States

Hours

Reviews

3.8
1,547 reviews
5 stars
701
4 stars
325
3 stars
251
2 stars
98
1 star
172

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with rude or unprofessional staff, long wait times, and incorrect orders.

Food Quality

Several reviews mentioned dissatisfaction with food quality, including cold or poorly prepared items, and some customers experienced food-related illnesses.

Cleanliness

While some customers noted cleanliness in the restaurant, others reported dirty tables and restrooms, indicating inconsistency in maintenance.

Efficiency

There were mixed reviews on service speed, with some praising fast service while others complained about slow and inefficient processes, particularly with kiosk orders.

Staff Attitude

Many customers expressed concerns about the staff's attitude, describing them as unfriendly or dismissive, which negatively impacted their overall experience.
  • JJ
    Jack
    1 day ago
    1.0
    Extremely rude manager asked if I was a customer when I asked for a drink refill, then asked to see my receipt to make sure 30 minutes hadn’t passed. When I showed manager Maribel my receipt she looked at me with anger. I thought it was a joke. I go here weekly and spend hundreds a year here easily. They have lost my business.
  • RB
    Rooker Bodley
    Nov 15, 2025
    1.0
    Paid $2 extra for ranch bc I really wanted ranch with my meal. I figured since it was an extra charge, the mcstaff would be sure to include ranch in my order. Waited in my car for about 15 minutes, finally got my food, 50 purpbillion ketchup in the bag, no ranch
  • RG
    Rating Guy
    Nov 9, 2025
    5.0
    McDonald’s na Las Virgenes Rd v Calabasas je pohodlné miesto na rýchly obed alebo občerstvenie počas dňa. Jedlo je pripravené rýchlo a vždy chutí tak, ako očakávate – klasické burgre, hranolky aj nápoje. Obchod je čistý a upravený, s dostatkom miesta na sedenie, a personál je milý a ochotný. Vhodné pre rodiny, jednotlivcov aj rýchle zastavenie na ceste.
  • BC
    Bug Colombo
    Nov 5, 2025
    1.0
    This store was garbage I went with the lads and then they proceed to not give us the food after some half brain dad was crashing out cause he didnt get his 3% cupon then he proceeds to make the workers reset the machines to order. Us thinking that we were going to recive our food we waited 30 mins and then proceed to never give us the said food. and then after waiting some time I go up to the worker that doesnt speak english and I ask for a refund/or my food but then they proceed to tell me that "I need a recipt" but I they dont get one cause it comes out when the food comes out so I try to explain it to the worker behind the counter and then they say "Hold on" Then proceed to give me 20 dollars less of food and give me a 10 mc nugget and a large fry instead of the Flieo fish diet coke 10 mc nugget large frys and a ice cold Dr P and My lad I was with proceeded to order the same exact meal. But then I tried to explain it to the worker but they said i needed a recipet and then I just went and cried in my room after this horrible experience.
  • ER
    Emma Rodríguez
    Nov 4, 2025
    2.0
    La comida estaba bien preparada. El servicio no fue lo que esperaba. Pedí para recoger en curbside, sin embargo, al llegar por mi pedido en la app decía que pasara a mostrador, acudí a mostrador y claramente vi que estaban terminando de empacar el pedido, ni siquiera habían servido la soda. Tardé bastante tiempo para que se acercara alguien al mostrador, cuando se acercó una persona, me dijo que mi pedido se había cancelado en la app, que revisara mi correo, sin embargo, yo no recibí alguna notificación y el cargo en la tarjeta era correcto, le mostré que no había recibido correo y la app solo decía pasar a mostrador, no daba alguna otra opción, después de varios minutos me entregó la orden. La empleada mencionó que yo había llegado 15 minutos después de haber hecho el pedido, lo cual me pareció extraño, he llegado mucho después de ese tiempo a otras sucursales y siempre está mi pedido. Mi comida se enfrío. Además el pedido se hizo a las 6:32 pm, yo llegué al restaurante a las 6:41 pm, es decir, 9 minutos después de hacer la orden. Subo la pantalla de mi recorrido de ese día, solo para que se observe todo el tiempo que demoré en recoger un pedido que era para que me lo acercaran al vehículo. Y subo la pantalla del correo recibido para que se observe el horario. Es incómodo que el personal quiera culpara al usuario cuando el problema sea de la app o de ellos mismos, además mi pedido era con recompensas y un deal, no es que la franquicia se vaya a bancarrota por entregar un pedido de 5 dlls.!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Calabasas?

McDonald's in Calabasas is open daily from 4:00 AM to 3:00 AM the next day.

Is the drive-through service available at McDonald's Calabasas?

Yes, the drive-through is available daily from 4:00 AM to 3:00 AM the next day.