Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback on customer service is mixed, with some praising friendly and efficient staff, while others report rude and dismissive behavior.
Cleanliness
The cleanliness of the restaurant is generally appreciated, though some reviews mention dirty dining areas and bathrooms.
Order Accuracy
Many customers experienced issues with incorrect orders, particularly with special requests not being fulfilled.
Food Quality
Food quality is inconsistent, with some customers enjoying their meals while others report cold, stale, or poorly prepared food.
Long Wait Times
Several reviews highlight long wait times for both drive-thru and in-store orders, contributing to customer dissatisfaction.
RR
RBC
6 days ago
5.0
Clean, good customer service.
CR
Cindi Rinker
Feb 15, 2026
1.0
I really wanted to support this local spot and gave them multiple chances before writing this, but I’m officially done since my last meal here was a disaster. I experience hair in my Sausage McMuffin, the fries were cold and stale, and the meat tasted completely off—the chicken specifically had a very unpleasant, "gamey" taste. Between this place and the Jack in the Box across the street, save your money and go elsewhere. Erewhon and Albertsons are right there for you!
PS
Prime Socal Junk Services
Feb 12, 2026
5.0
I’ve been coming to McDonald's here is calabasas for quite some time now, and I’ve got to say the customer service here is top tier. The team is always friendly, the orders come out on time, and the food is fresh every visit.
This location stays clean and organized, which makes it an easy stop whether you’re grabbing something quick or taking a short break. You can tell the staff takes pride in keeping things running smoothly.
If you’re in the Calabasas area or just passing by, definitely stop in and grab a bite. Consistent quality, great service, and always a solid experience.
- The Prime SoCal Team
JT
Julia Timmons
Jan 23, 2026
5.0
Honestly best mcd drive through experience I ever had. Drive through guy was super cheerful and kind.
WD
Walter Davis
Dec 29, 2025
1.0
I never have a good experience here. I used the drive through with a mobile order late at night last month..I got older Mexican lady who never stopped frowning. She did not get my order correct. The App sucks. You would think a company as big as McDonald's would have an effective app. I had trouble again last Saturday when the app refused to let me enter my curbside pickup space. I was directed to go inside to get my order. I guess I did not get there fast enough from motel..half a block away. There was no record of my order inside. I brought up the app and hit order summary and there was no order number....in the order detail. I had already paid for it. So... I had to go to my email to get the order number. After a long wait..I finally got my order when a staff member threw the bag at me without asking me if I needed something. I did want catchup but she walked away after throwing my food at me. I waited a long time for someone to come to the counter. Many people were waiting...then I noticed catchup in a bin on the counter. I grabbed a few and left. I dislike the rude staff at this location.