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Subway

3.2
(198 reviews)

Business Details

10970 Sherman Way, Burbank, CA
91505, United States
(818) 847-2579
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Burbank Subway® Restaurant at 10970 Sherman Way brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
10970 Sherman Way, Burbank, CA
91505, United States

Hours

Reviews

3.2
198 reviews
5 stars
75
4 stars
34
3 stars
14
2 stars
8
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, including dismissive attitudes and refusal to accommodate requests.

Food Quality

Customers reported issues with food quality, including stale bread, insufficient toppings, and unsatisfactory preparation of sandwiches.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and unpleasant odors in the restaurant.

Value for Money

Many customers felt that the portion sizes were inadequate for the price, with complaints about skimping on ingredients.
  • AH
    Alex Hernandez
    Feb 16, 2026
    1.0
    I visited your store today and asked for an egg sandwich. The employee initially told me it was available. However, when I went to pay, I was told that it was not available. I politely asked why I was first told it was available, but the employee said she would not serve me. I requested to speak to a supervisor, and another employee came out and also refused to provide service, saying I had shown attitude. I did not raise my voice or show disrespect. I only asked for clarification because I was confused about the change in information. I felt embarrassed and disrespected in front of other customers. I hope this matter is reviewed and staff are reminded to communicate clearly and treat customers respectfully.
  • BB
    Blanca
    Jan 30, 2026
    1.0
    I did an online order I asked for all my sandwiches to be toasted I ordered 4 sandwiches NONE of them were toasted. I ordered 3 cookies for my kids they are hard as a rock! I can’t even break them in half how are my kids supposed to bit them!
  • NS
    Nicky Sanchez
    Jan 12, 2026
    1.0
    This Subway is honestly disgusting. I have no idea how it's still open. The food tastes nasty, and to make it worse, I found a hair inside my sandwich, which is not ok!!!! The workers act like they don't want to be there, and their attitudes are horrible. Every single one of them looks annoyed before you even say anything. The whole atmosphere is just uncomfortable and unwelcoming. I won't be coming back, and I wouldn't recommend this location to anyone. I've given this Subway many chances, and it just keeps getting worse. Stay away please!
  • AT
    Atakan Turkmen
    Oct 12, 2025
    1.0
    So rude workers.. Did not also give a cup for water. Quality of Tuna sandwich is the worst I have ever had. Was my first and last visited
  • MD
    Michigan Davies
    Sep 8, 2025
    5.0
    I’m getting good food. The customer service was on point.

Brand Certified Facts from Subway

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Certified February 22, 2026Yext Knowledge Graph
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