Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Burbank Subway® Restaurant at 10970 Sherman Way brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted rude and unprofessional behavior from staff, including dismissive attitudes and refusal to accommodate requests.
Food Quality
Customers reported issues with food quality, including stale bread, insufficient toppings, and unsatisfactory preparation of sandwiches.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and unpleasant odors in the restaurant.
Value for Money
Many customers felt that the portion sizes were inadequate for the price, with complaints about skimping on ingredients.
AH
Alex Hernandez
Feb 16, 2026
1.0
I visited your store today and asked for an egg sandwich. The employee initially told me it was available. However, when I went to pay, I was told that it was not available.
I politely asked why I was first told it was available, but the employee said she would not serve me. I requested to speak to a supervisor, and another employee came out and also refused to provide service, saying I had shown attitude.
I did not raise my voice or show disrespect. I only asked for clarification because I was confused about the change in information. I felt embarrassed and disrespected in front of other customers.
I hope this matter is reviewed and staff are reminded to communicate clearly and treat customers respectfully.
BB
Blanca
Jan 30, 2026
1.0
I did an online order I asked for all my sandwiches to be toasted I ordered 4 sandwiches NONE of them were toasted. I ordered 3 cookies for my kids they are hard as a rock! I can’t even break them in half how are my kids supposed to bit them!
NS
Nicky Sanchez
Jan 12, 2026
1.0
This Subway is honestly disgusting. I have no idea how it's still open. The food tastes nasty, and to make it worse, I found a hair inside my sandwich, which is not ok!!!! The workers act like they don't want to be there, and their attitudes are horrible. Every single one of them looks annoyed before you even say anything. The whole atmosphere is just uncomfortable and unwelcoming. I won't be coming back, and I wouldn't recommend this location to anyone. I've given this Subway many chances, and it just keeps getting worse. Stay away please!
AT
Atakan Turkmen
Oct 12, 2025
1.0
So rude workers.. Did not also give a cup for water. Quality of Tuna sandwich is the worst I have ever had. Was my first and last visited
MD
Michigan Davies
Sep 8, 2025
5.0
I’m getting good food. The customer service was on point.