Brand Certified
McDonald's
3.7(1228 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
2565 Hollywood Way, Burbank, CA
91505, United States
Certified by McDonald's • Feb 22, 2026
(818) 565-0417
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.7
1,228 reviews
5 stars
505
4 stars
275
3 stars
178
2 stars
95
1 star
175
What are people saying?
AI-generated from recent customer reviews
Service Speed
Numerous customers reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.
Cleanliness
While some customers noted the location was clean, others reported dirty bathrooms and unsanitary conditions.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Customer Service
Feedback on staff interactions was mixed; some praised friendly service while others experienced rudeness and poor customer care.
Mobile App Convenience
Several customers appreciated the convenience of the mobile app for ordering and discounts, although issues with order fulfillment were also mentioned.
- CPchandler powellFeb 15, 20261.0Awful experience. Please hire a new general manager
- BBbruhFeb 9, 20265.0nice chill environment at night
- ASAkeem SulaimonJan 30, 20263.0Loved that my food was fresh, but they forgot to add the eggs to my sandwich.
- AWAmy WagorJan 26, 20265.0The App is so convenient. Mobile order especially at these busy locations. Plus the app has SO many coupons!
- PXPeter XaymountryJan 9, 20262.0I stopped by this McDonald after landing at Hollywood Burbank Airport. I walked here but they have a decent amount of parking in the plaza this location is in. I came here to get a soda. I placed my order off the kiosk they had and only one was working. The price is higher at this location so I got a small size. It didn't print out my receipt or give me a order number so I went to the counter to ask someone. They took forever to acknowledge me until I think the manager saw I was standing there for a while and told an employee to help me. I just told her I got a small drink and she said it would come out soon. It took a while but she called my name when it was ready. This location still has the self serve soda machine so I got my own refill there.
Frequently Asked Questions About McDonald's
What are the hours for McDonald's drive-thru at 2565 Hollywood Way, Burbank, CA?
The drive-thru is open 24 hours a day, 7 days a week.
When is McDonald's delivery service available?
Delivery is available daily from 4:30 AM to 11:50 PM, except on Fridays and Saturdays when it closes at 12:50 AM.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup service is available at this location.
What payment options are accepted at this McDonald's?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there WiFi available at the McDonald's on 2565 Hollywood Way?
Yes, WiFi is available for customers at this McDonald's location.
How can I order from McDonald's online or via app?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on the Apple App Store and Google Play Store.
What nearby car rental services are close to this McDonald's?
Nearby car rental services include National Car Rental, Alamo Rent A Car, and Enterprise Rent-A-Car, making it convenient for travelers to grab food before or after renting a vehicle.
Which hotels are located near McDonald’s at 2565 Hollywood Way?
Nearby hotels include Marriott Hotels & Resorts and Los Angeles Marriott Burbank Airport, perfect for guests looking for dining options close to their stay.
Are there any other fast food restaurants near this McDonald's?
Yes, nearby fast food options include Del Taco, Panda Express, El Pollo Loco, and Subway, offering a variety of dining choices in the area.
What categories of food and services does this McDonald's location offer?
This McDonald's serves a variety of menu options including burgers, sandwiches, breakfast items, ice cream, coffee, and more, with services like DriveThru, McDelivery, mobile ordering, gift cards, mobile offers, and WiFi.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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