Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Burbank,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
648 reviews
5 stars
371
4 stars
150
3 stars
60
2 stars
22
1 star
45
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely; some employees are praised for their friendliness and attentiveness, while others are criticized for poor attitudes and slow service.
Food Quality
Food quality is inconsistent; while many customers enjoy the flavor and freshness, others report issues with dry chicken and small portions.
Wait Times
Customers frequently mention long wait times for orders, especially during busy hours, leading to frustration.
Cleanliness
The cleanliness of the restaurant is a concern, with reports of messy restrooms and dining areas.
Order Accuracy
There are multiple complaints about incorrect orders and missing items, indicating a need for better attention to detail.
- EAErnesto Aguilar-Meza5 days ago5.0One of the best chicken, very juicy and perfect to the taste. I have tried other locations, and it's dry most of the time. The only thing now is very little interaction with employees because of the self-service ordering. I need human interaction.
- CSChloé SoletaSep 18, 20252.0I scheduled an order online for 12:15pm pickup. I got there and stood among 7 other people waiting for their order. My meal was not ready until 12:28pm. Not good if you only have a 30 minute lunch break.
- EBEDSON DE JESUS LERMA BELTRANAug 2, 20255.0Muy rico pollo lo mas parecido al pollo asado de mexico.
- LLLJul 28, 20251.0Acabó de llegar del Pollo Loco. Las señoritas muy amables....pero pedí medio pollo con frijoles ...arroz...y ensalada de repollo que viene con mayonesa. La verdad el pollo SECO....parece un pájaro.....muy poca carne. ....el arroz bien ... frijoles bien.....pero no me dieron la ensalada que pedí.....lo traje sellado para compartir con mi familia....no me dieron la ensalada que pedí El pollo.....FLACO FLACO....NO TIENE CARNE.. ...no los dejan que sean grandes ....parecen pájaros.
- SRSavannah RossJul 23, 20251.0This place is just not it. They always give so little portions and skimp on everything. Other locations give a good amount and this location always gives only 4 pieces of chicken in a bowl. Always disappointed when I come here
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Burbank, CA?
El Pollo Loco in Burbank, CA is open from 9:30 AM to 10:00 PM Monday through Saturday, and from 10:00 AM to 9:00 PM on Sunday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco in Burbank offers delivery services for customer convenience.
Can I order El Pollo Loco food online?
Yes, you can order online via their official ordering website or through the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there free Wi-Fi available at El Pollo Loco in Burbank?
Yes, the restaurant offers free Wi-Fi to customers.
What is special about the food at El Pollo Loco?
El Pollo Loco specializes in fire-grilled chicken marinated with a special recipe of herbs, spices, fruit juices, and garlic, served in authentic Mexican entrees along with handmade guacamole, salsas, and dressings.
Where is El Pollo Loco located in Burbank?
It is located at 1150 W Alameda Ave, Burbank, CA 91506, USA.
What popular coffee shop is located near El Pollo Loco?
Starbucks is a nearby coffee shop where you can enjoy coffee or use Wi-Fi before or after your meal at El Pollo Loco.
Are there any banks close to El Pollo Loco for convenient ATM access?
Yes, U.S. Bank and Chase Bank, including U.S. Bank ATMs, are located nearby for your banking and ATM needs.
What entertainment options are available near El Pollo Loco?
You can visit the Pickwick Drive-In Theater nearby for a unique cinema experience before or after dining at El Pollo Loco.