Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Burbank,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
772 reviews
5 stars
395
4 stars
174
3 stars
77
2 stars
43
1 star
83
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
There were numerous complaints about food quality, including undercooked chicken, cold food, and inconsistent portion sizes.
Cleanliness
Many reviews highlighted unsanitary conditions in the restaurant, with dirty tables and unclean bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and enjoyed their meals, particularly the chicken and burritos.
Drive-Thru Delays
The drive-thru was often criticized for being slow, with some customers experiencing waits of 45 minutes or more.
- PMPicazzO Mb1 day ago5.0The chicken thighs are my fave ! Flour tortillas are super delicious, always perfect service and good deals on the appThe chicken thighs are indeed a favorite, offering a wonderfully succulent and flavorful experience. Flour tortillas are always a delicious choice, complementing any meal perfectly. The service provided is consistently excellent, making every visit a pleasant one. It's also great to know there are good deals available through the app. These aspects combine to make for a truly satisfying dining option.
- TLT LNov 11, 20251.0Tired Edgar is going to be a lifelong associate with his attitude the alameda location is way better
- SRStevie ReOct 22, 20255.0This is the only type of fast food I eat. I'm never disappointed.
- RBRicky BarnesOct 16, 20252.0Speed up the drive thru 45 minutes
- BABrenda ArroyoSep 23, 20255.0Very oh ok
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Burbank?
El Pollo Loco is open from 9:30 AM to 11:00 PM Monday through Sunday, except on Sunday it opens at 10:30 AM.
Where is El Pollo Loco located in Burbank?
It is located at 521 N 1st St, Burbank, CA 91502, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
Can I order food online from El Pollo Loco?
Yes, you can order food online through their order URL: https://order.elpolloloco.com/menu/n-1st-st-w-magnolia-blvd.
Does El Pollo Loco have a drive-thru?
Yes, this location has a drive-thru service available.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to customers.
What nearby dining options are close to El Pollo Loco?
Nearby dining options include Hooters of Burbank, a popular American bar and restaurant, and Zono Sushi, a Japanese sushi restaurant.
What nearby places can I visit before or after dining at El Pollo Loco?
You can visit The Local Salon for beauty services or enjoy some time at Rockin' KIDS Burbank, an indoor playground and party center, nearby.
Are there shopping options near El Pollo Loco?
Yes, nearby you can find Macy's department store, Ashley furniture store, and several clothing stores including Vans and Fashion Q for a variety of shopping needs.