Chipotle Mexican Grill

3.9
887 reviews
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Business Details

4012 W Riverside Dr, Burbank, CA
91505, United States
(818) 561-2004
https://locations.chipotle.com/ca/burbank/4012-w-riverside-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1521
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About

Fast Food RestaurantMexican Restaurant
Chipotle Toluca Lake is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4012 W Riverside Dr, Burbank, CA
91505, United States

Hours

Reviews

3.9
887 reviews
5 stars
433
4 stars
200
3 stars
89
2 stars
41
1 star
124

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude staff, and poor management, leading to a frustrating dining experience.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and food areas, contributing to a negative atmosphere.

Food Consistency

While some customers enjoyed the food, many complained about inconsistent quality, small portions, and stale ingredients.

Staff Attitude

Numerous reviews mentioned unprofessional behavior from staff, including rudeness and lack of customer service skills.
  • AN
    Andreas Norberg
    5 days ago
    1.0
    Shit customer service. Talked to manager Kassandra, I pressed order at the wrong store, I tried to call the store to reverse it instantly. I went in person and asked for the order to be re-made for the day after. I'm a customer that come here multiple times a week. Really shitty.
  • CC
    Catlover1234
    Jan 5, 2026
    5.0
    A great place to taste the new style of the century.
  • EF
    E V (Mr Fearlessss)
    Dec 6, 2025
    5.0
    Fast service.
  • LD
    LK DogLover
    Nov 11, 2025
    4.0
    My grandson absolutely loves this place! If he could eat here every day, he would. The food is always consistent and filling. This time, however, I got steak strip meat and there was grizzle in two pieces. That was the first time I had a not good experience here. My husband, grandson and grandson's girlfriend all highly praised their food.
  • RR
    Raja
    Nov 11, 2025
    1.0
    HORRENDOUS. The last two meals tasted like they were bought at a discount supermarket and the ingredients were EXPIRED. Please change Chipotle. You used to be good!!
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Toluca Lake?

Chipotle Mexican Grill in Toluca Lake is open daily from 10:30 AM to 11:00 PM.

Does Chipotle Toluca Lake offer pickup and delivery services?

Yes, Chipotle Toluca Lake offers in-store pickup and delivery services for customer convenience.