Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Burbank is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
683 reviews
5 stars
345
4 stars
128
3 stars
69
2 stars
27
1 star
114
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, understaffing, and unprofessional behavior from employees.
Food Quality
Inconsistent food quality was noted, with some customers experiencing undercooked or poorly prepared meals.
Cleanliness
Many reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions.
Portion Sizes
Customers expressed dissatisfaction with portion sizes, feeling they were smaller than expected and inconsistent.
Positive Experiences
Despite the negative feedback, some customers praised the food and friendly service during their visits.
- CRCbwicywb Ruxjwbfka4 days ago5.0Free parking structure and staff was friendly.
- PVPablo ValenzuelaNov 7, 20251.0I hate to say it as I live in the neighborhood, but this is becoming by far the worst chipotle near me. Portions are becoming increasingly smaller and staff is not giving anywhere near a spoonful of helping. I literally eat chipotle 4-5 times a week and with every visit, I become less and less enamored. They were training a new person today 11/7 around 12:30, and everything asked for - not just in my food, was so minimal it appeared to be rationed. Now this is by no means the new persons fault, however - the lady training him was awful. I order double chicken every time and even with new chicken just served, she was nowhere near a double portion. I almost walked away, but felt bad for the trainee. It’s a shame, Chipotle used to be so great. However, it seems this location cares more about how much is being served than providing quality service.
- RTRyan TuckerNov 4, 20251.0This is without a doubt the worst Chipotle in all of Los Angeles. Please take the time to go to literally any other of their locations. It's such a shame this location is managed so horribly. Hoping for a change soon.
- ASAvery StovnerOct 22, 20255.0Friendly service
- GSGagik ShagoyanSep 1, 20251.0Unbelievable how that one employee who was both giving food and doing cashier’s job, was not going crazy. Huge line, angry clients and horrible atmosphere. Will never be here in this hell for sure.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Burbank serve?
Chipotle Mexican Grill in Burbank offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill in Burbank?
Chipotle Burbank is open daily from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill in Burbank offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for your convenience.
Where is Chipotle Mexican Grill located in Burbank?
It is located at 135 E Palm Ave, Downtown Burbank, next to Burbank AMC Theaters, Los Angeles, CA 91502.
Can I order Chipotle through an app?
Yes, you can order through the Chipotle app available at the Apple App Store or online at their order website.
How can I contact Chipotle Mexican Grill in Burbank?
You can contact them by phone at +1 818-842-0622 or email at ca.0364.burbank@chipotle.com.
What payment options are accepted at Chipotle Burbank?
They accept credit cards and offer gift cards for purchases and catering services.
Are there any nearby attractions to Chipotle Mexican Grill in Burbank?
Yes, Chipotle is next to the AMC Burbank 16 theaters and near the Downtown Burbank Cultural Market, perfect for grabbing a bite before or after entertainment.
What other dining options are near Chipotle in Burbank?
Nearby dining options include Buffalo Wild Wings for American wings, Cold Stone Creamery for ice cream, and Silverlake Ramen Burbank for Japanese cuisine.
How accessible is Chipotle Burbank by public transportation?
The Los Angeles County Metropolitan Transportation Authority station Magnolia San Fernando is nearby, making it easy to reach Chipotle Burbank via bus.