Chipotle Mexican Grill

Reviews

• JS

  Jocelyn Sanchez

  2 days ago
  1.0
  I had a very disappointing experience at the Chipotle on Palm Ave in Burbank. I ordered barbacoa, but when I received my food it was clearly al pastor instead. When I brought it to the attention of the staff, a woman named Ayleen (or Aileen) said she was the General Manager. I politely explained that the order was incorrect and asked if it could be exchanged. Instead of helping resolve the situation, she simply said “there’s nothing we can do.” I was honestly shocked. If a restaurant makes a mistake on an order, the normal expectation is that it gets corrected. The fact that this response came from someone claiming to be the General Manager made the experience even worse. Mistakes happen, but refusing to fix them and dismissing a customer is terrible customer service. Chipotle should hold their managers to a higher standard. Then she was so mad she skimped our next bowl which I added a picture of. Be better Chipotle.
• MD

  Mel Dackel

  Feb 22, 2026
  1.0
  The workers there are rude and every time I ask to add something they're always making face expressions. They always skim you down with the meat. Avoid if possible
• CV

  Carlos Vicente

  Feb 22, 2026
  1.0
  This is the only chipotle near where I live and honestly this particular location is one of the worst ones I've ever been to. They charge you for an amount that isn't fair. You have to pay a big amount and then it's only a couple piseces of meat. One of the worst places out there
• CT

  Compiled Thoughts

  Feb 22, 2026
  4.0
  The average chipotle experience is usually one that is consistent and reliable. Who doesn’t love consistent and reliable chipotle. We love it over here.
• TT

  Thoughts

  Feb 22, 2026
  4.0
  The average chipotle experience is usually one that is consistent and reliable. Who doesn’t love consistent and reliable chipotle. We love it over here.