My son loves Philly Cheesesteak sandwiches, so went to order him one. The cashier, Sandra, was very rude. As we were standing there reviewing the menu, she decided to call the next person standing behind us. It was as if we were invisible. She could have asked us if we minded someone else going Infront of us but she didn't. Her response was "you weren't ready". Felt like walking away but my son was set on having a sandwich. Finally ordered and she had a funky attitude, even slamming out receipt and change on the counter. They were giving out coupons but we didn't want it so we pushed it back on the counter. Her response "are you done?" We were like really???? Spoke with the manager, who apologized to us. She took the employee to the back, and we could see them laughing. Then playing the part. Even though the manager apologized, it didn't feel sincere. When we got his good, his sandwich was made wrong. We didn't complain again because for one, he was hungry and secondly, because what good would it have done. Hopefully, this will reach corporate and it is addressed. There are many people that do not belong serving the public. Major training is needed.
MM
mramirez266
Apr 17, 2023
3.0
Middy MidMids. Not the worst mall food, but haven’t had anything this bad in a while.
WS
Willow Schmidt
May 21, 2018
5.0
Great food, great service. It's in the mall food court so you know what to expect there... but really the food was exceptional and fast!
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks in Burbank Town Center?
Charleys Cheesesteaks is open Monday to Sunday, generally from 11:00 AM to 8:00 PM, with a slight variation on Thursday opening at 11:15 AM and Saturday from 10:00 AM to 9:00 PM.
Is Charleys Cheesesteaks open for delivery or drive-through services?
No, Charleys Cheesesteaks does not offer delivery or drive-through services; these options are closed every day of the week.
Can I place a pickup or takeout order at Charleys Cheesesteaks?
Currently, Charleys Cheesesteaks does not provide pickup or takeout services as these options are closed throughout the week.
Where is Charleys Cheesesteaks located in Burbank?
It is located at 201 E. Magnolia Blvd. #138, Burbank, CA 91502, inside the Burbank Town Center.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards.
Where can I find more information or place an order for Charleys Cheesesteaks?
You can visit their menu and order online at https://order.charleys.com/menu/burbank-town-center/ or check their Facebook page at https://www.facebook.com/108489771535408.
What popular stores are located near Charleys Cheesesteaks that I can visit before or after my meal?
Nearby popular stores include Forever 21, Aéropostale, Men's Wearhouse, and Sunglass Hut, offering a variety of clothing and fashion accessories.
Are there any cafes or spots for a drink near Charleys Cheesesteaks?
Yes, nearby cafes and smoothie bars include Teaspoon Burbank, Around The World, and Gloria Jean's Coffees, great for beverages and light refreshments.
What nearby beauty and wellness services can I find close to Charleys Cheesesteaks?
Nearby you will find The Beauty Clinic (a medical spa), Marney Wellness offering massage and physical therapy, Fashion Nail Spa, and several beauty salons including s.h.a.p.e.s Brow Bar and iL Leone Hair Studio.
Are there other dining options near Charleys Cheesesteaks at Burbank Town Center?
Yes, the area has several dining choices such as Across The Border Fresh Mexican Grill, Sbarro (pizza and Italian), @Cinnabon bakery, Pretzelmaker in the food court, and See's Candies for desserts.