Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCatererBen & Jerry's
Head to our Burbank ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.0
175 reviews
5 stars
81
4 stars
52
3 stars
22
2 stars
4
1 star
16
What are people saying?
AI-generated from recent customer reviews
Ice Cream Quality
Customers consistently praised the delicious and high-quality ice cream, with many highlighting specific flavors as favorites.
Customer Service
Feedback on customer service was mixed; while some customers appreciated friendly staff, others reported rude behavior and poor service experiences.
Pricing Concerns
Many reviews mentioned that the prices were considered high, with some customers feeling that the portion sizes did not justify the cost.
Cleanliness and Atmosphere
The shop was frequently described as clean and well-maintained, contributing to a pleasant atmosphere for enjoying ice cream.
- EEEdoOct 30, 20255.0The ice cream was so fresh and delicious The people working there were very friendly , and the prices were not bad at all. Definitely a great place to enjoy a sweet treat
- OAomar alcharihiOct 12, 20251.0Someone with piercings around their mouth was very very rude. If you want to lose customers and business, keep this guy working, or put him back into training. Horrible customer service.
- AKALEX KhachatrianAug 16, 20251.0Hello, so on August 15, I went to this Ben and Jerry’s, and I was ordering my as usual, when the lady taking my order whispered something under her breath about me. I asked what she said and she refused to tell me and ignored my question. I was asking for her name and she wouldn’t tell me it and she told me that she was the manager. Ice cream was good but lady was rude
Frequently Asked Questions About Ben & Jerry’s
What makes the Ben & Jerry’s ice cream flavors at the Burbank shop special?
The Burbank shop serves Ben & Jerry’s euphoric flavors in the way they were first served by Ben and Jerry back in 1978, including freshly baked waffle cones, shakes, and sundaes with your favorite flavors.
What are the opening hours for Ben & Jerry’s Burbank location?
Ben & Jerry’s Burbank is open from 1:00 PM to 9:00 PM Monday through Thursday and Sunday, and from 1:00 PM to 10:00 PM on Friday and Saturday.
Does Ben & Jerry’s Burbank offer pickup and delivery services?
Yes, they offer in-store pickup and no-contact delivery services.
What payment options are accepted at Ben & Jerry’s Burbank?
Payment options include American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Are there any catering services available at Ben & Jerry’s Burbank?
Yes, Ben & Jerry’s Burbank offers ice cream cakes and ice cream catering services, including wedding and office catering options.
Is the Ben & Jerry’s Burbank location wheelchair accessible?
Yes, this location has a wheelchair accessible entrance and welcomes families and the LGBTQ community.
Where is Ben & Jerry’s Burbank located?
It is located at 164 E Palm Avenue, Unit 101, Burbank, CA 91502.
Are there any nearby coffee shops customers can visit before or after enjoying ice cream at Ben & Jerry’s Burbank?
Yes, nearby coffee spots include Market City Caffe, Republik Coffee Burbank, and Panera Bread, perfect for coffee lovers to start or finish their day alongside their ice cream visit.
Where can customers park when visiting Ben & Jerry’s in Burbank?
Customers can use the Orange Grove parking structure nearby, which provides convenient parking access for visiting the store.
What nearby dining options are available around Ben & Jerry’s Burbank for a complete outing?
Nearby dining options include Finney's Crafthouse for American cuisine and cocktails, The Boiling Crab for seafood, and Kalaveras for Mexican food and cocktails, ideal for enjoying a meal before or after ice cream.