El Pollo Loco

4.2
1024 reviews
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Business Details

6041 La Palma Ave, Buena Park, CA
90620, United States
(714) 523-7180
https://restaurants.elpolloloco.com/ca/buena-park/6041-la-palma-ave
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Buena Park,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
6041 La Palma Ave, Buena Park, CA
90620, United States

Hours

Reviews

4.2
1,024 reviews
5 stars
584
4 stars
237
3 stars
92
2 stars
42
1 star
69

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally find the food delicious, though there are concerns about the size of chicken portions and occasional issues with incorrect orders.

Service Issues

Mixed reviews on service; while some customers praise friendly staff, others report rude behavior and mistakes with orders.

Cleanliness

The restaurant is often noted for its cleanliness, contributing positively to the dining experience.

Pricing Concerns

Some customers feel the prices have increased and are not justified by the portion sizes or service quality.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
  • CC
    Cesar Danilo Cubillos
    Oct 26, 2025
    1.0
    Hola no me gusto,pedi un combo de 8 piezas para llevar piernas y muslos ,y me dieron la mitad de piernas y muslos y el resto unas piezas de pechuga vieja. No se si fue por que llevaba un bono, me parece muy mal hecho eso ,ya que nunca pedí pechuga y fuera de eso vieja, y si es por lo que lleve el bono entonces no debieran darlos.
  • JM
    Jodie M
    Oct 5, 2025
    5.0
    The food was very delicious, but we are noticing that the chicken pieces are getting smaller.
  • HS
    Harper Steadman
    Oct 4, 2025
    1.0
    Food was good, but the past two times we have gone they go the orders wrong, it told us that they didn't have something on there menu, when it was in there online one. I have also gotten a bone in my shredded chicken nachos. Lady did pay attention to what we ordered and skimmed over it. But if you get the correct order the food is great.
  • PP
    pilar posada
    Aug 31, 2025
    4.0
    I always order the original bowl with no chicken and they always ask me if I want avocado instead.
  • EL
    Evita Lee
    Aug 29, 2025
    1.0
    Manager ok. But casher was so rude.
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Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Buena Park?

El Pollo Loco is open every day from 9:30 AM to 11:30 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco in Buena Park offers delivery service.