Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Buena Park,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
1,027 reviews
5 stars
585
4 stars
238
3 stars
92
2 stars
41
1 star
71
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was delicious and flavorful, although some mentioned issues with portion sizes and occasional quality concerns.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff and good service, others reported rudeness and mistakes with orders.
Order Accuracy
Several reviews highlighted problems with incorrect orders and missing items, indicating a need for improvement in order accuracy.
Cleanliness
The restaurant was frequently described as clean, with some customers appreciating the cleanliness of the dining area.
Pricing Concerns
Some customers expressed dissatisfaction with rising prices and perceived value for money, particularly regarding portion sizes.
- VMVivian ManaloDec 13, 20251.0Not okay! Definitely not safe to serve moldy broccoli and to tell me (with attitude, eye rolling), "That's just how it looks like." I could literally see the black spots through the lid. The lady at the drive-thru RUDELY offered another batch, but I just don't trust this place anymore so I left without the replacement. Came directly home and placed the broccoli in a single layer to see that the majority of it contained mold. I decided to come home with the moldy broccoli to alert other Yelp reviewers/customers to avoid it as I am not the only reviewer to mention this. An ongoing issue that urgently needs to be fixed. DISGUSTING! The workers also need to fix their attitude as this is another complaint by many others.
- CCCesar Danilo CubillosOct 26, 20251.0Hola no me gusto,pedi un combo de 8 piezas para llevar piernas y muslos ,y me dieron la mitad de piernas y muslos y el resto unas piezas de pechuga vieja. No se si fue por que llevaba un bono, me parece muy mal hecho eso ,ya que nunca pedí pechuga y fuera de eso vieja, y si es por lo que lleve el bono entonces no debieran darlos.
- JMJodie MOct 5, 20255.0The food was very delicious, but we are noticing that the chicken pieces are getting smaller.
- HSHarper SteadmanOct 4, 20251.0Food was good, but the past two times we have gone they go the orders wrong, it told us that they didn't have something on there menu, when it was in there online one. I have also gotten a bone in my shredded chicken nachos. Lady did pay attention to what we ordered and skimmed over it. But if you get the correct order the food is great.
- PPpilar posadaAug 31, 20254.0I always order the original bowl with no chicken and they always ask me if I want avocado instead.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Buena Park?
El Pollo Loco is open every day from 9:30 AM to 11:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco in Buena Park offers delivery service.
Can I place an order online for El Pollo Loco?
Yes, you can order online at https://order.elpolloloco.com/menu/la-palma-ave-valley-view-st or through the El Pollo Loco app.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Is there a drive-thru option available at El Pollo Loco?
Yes, this location has a drive-thru service.
Does El Pollo Loco provide free Wi-Fi for customers?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Where is El Pollo Loco located in Buena Park?
El Pollo Loco is located at 6041 La Palma Ave, Buena Park, CA 90620, USA.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include Smart and Final Extra for grocery shopping, Fitness 19 gym for a workout, and Walgreens pharmacy for your health needs.
Are there other dining options near El Pollo Loco in Buena Park?
Yes, nearby dining options include India House Restaurant (Indian cuisine), In-N-Out Burger (American fast food), and Taco Bell (Mexican fast food).
Can I fuel up my car near El Pollo Loco?
Yes, you can find gas stations nearby including Chevron and H&S Energy - Extra Mile, both offering convenience stores as well.