El Pollo Loco

4.2
797 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Buena Park,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
5251 Beach Blvd, Buena Park, CA
90621, United States

Hours

Reviews

4.2
797 reviews
5 stars
440
4 stars
195
3 stars
79
2 stars
29
1 star
54

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being fresh and tasty, although some noted issues with dryness and inconsistency in portion sizes.

Service Experience

While many reviews highlighted friendly and efficient service, there were notable complaints about rude staff and order mistakes.

Cleanliness

The restaurant was frequently described as clean, with well-maintained restrooms, although some customers reported unpleasant odors.

Value for Money

Several customers expressed concerns about pricing, feeling that some menu items were overpriced for the portion sizes.

Atmosphere

The atmosphere was generally considered pleasant, especially for dine-in experiences, though some customers only used the drive-thru.
  • HL
    Hermes Lucid
    4 days ago
    3.0
    They dont honor reward offers like they should. So if youre using the app make sure the app itself gives the "reward" first
  • FM
    Fabian Morales
    Nov 16, 2025
    3.0
    Las tortillas estaban frias y pedi si arroz y me pusieron puro arroz
  • ML
    Mrs. J. Lee
    Nov 15, 2025
    3.0
    We tried the Tacos Al Carbon combo. It was good. I was greatly disappointed that this store didn't have the $5 Pollo bowls which are my favorite. So, I drove back to my local El Pollo Loco in La Habrá and they did have the $5 Pollo bowls. I shared the information with the clerk at the drive thru window and she didn't understand why the difference. From now on, I will only go to my local El Pollo Loco.
  • RR
    RODNEY ROLFES
    Oct 26, 2025
    5.0
    Can't rate atmosphere fairly because I go through drive thru. I always get the double chicken bowl with all white meat. It's consistently good, and they prepare it very quickly. I'm 59 and get senior discount, pay less than $14 for a solid meal. I've also downloaded their app which you get scanned before paying to accumulate points towards rewards. Good place.
  • MA
    Marcus L Alexander
    Oct 7, 2025
    3.0
    3 spoonful of beans for $5.29…. That’s a joke!!!. Never bye the side of pinto beans “NEVER”

Frequently Asked Questions About El Pollo Loco

What are the regular business hours for El Pollo Loco in Buena Park?

El Pollo Loco in Buena Park is open Monday through Friday from 9:30 AM to 10:30 PM, and on weekends from 10:00 AM to 10:00 PM.

Where is El Pollo Loco located in Buena Park?

El Pollo Loco is located at 5251 Beach Blvd, Buena Park, CA 90621, United States.