Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Buena Park,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
801 reviews
5 stars
443
4 stars
197
3 stars
79
2 stars
29
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and attentive staff, others reported rude service and issues with order accuracy.
Food Quality
Many customers enjoyed the food, particularly the chicken, but there were complaints about inconsistency, such as dry chicken and cold tortillas.
Cleanliness
Several reviews highlighted the cleanliness of the restaurant, although some noted issues with restroom odors.
Rewards Program
Customers expressed frustration with the rewards program, mentioning that offers were not honored or that the app was misleading.
- HLHermes LucidNov 20, 20253.0They dont honor reward offers like they should. So if youre using the app make sure the app itself gives the "reward" first
- FMFabian MoralesNov 16, 20253.0Las tortillas estaban frias y pedi si arroz y me pusieron puro arroz
- MLMrs. J. LeeNov 15, 20253.0We tried the Tacos Al Carbon combo. It was good. I was greatly disappointed that this store didn't have the $5 Pollo bowls which are my favorite. So, I drove back to my local El Pollo Loco in La Habrá and they did have the $5 Pollo bowls. I shared the information with the clerk at the drive thru window and she didn't understand why the difference. From now on, I will only go to my local El Pollo Loco.
- RRRODNEY ROLFESOct 26, 20255.0Can't rate atmosphere fairly because I go through drive thru. I always get the double chicken bowl with all white meat. It's consistently good, and they prepare it very quickly. I'm 59 and get senior discount, pay less than $14 for a solid meal. I've also downloaded their app which you get scanned before paying to accumulate points towards rewards. Good place.
- MAMarcus L AlexanderOct 7, 20253.03 spoonful of beans for $5.29…. That’s a joke!!!. Never bye the side of pinto beans “NEVER”
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Buena Park?
El Pollo Loco in Buena Park is open Monday through Friday from 9:30 AM to 10:30 PM, and on weekends from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Buena Park?
El Pollo Loco is located at 5251 Beach Blvd, Buena Park, CA 90621, United States.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customers in Buena Park.
Can I order food online from El Pollo Loco?
Yes, you can order food online via their website or through the El Pollo Loco mobile app.
Which payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
What type of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican food with fire-grilled chicken and handmade salsas and guacamole.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events and gatherings.
Is there a drive-through option available at El Pollo Loco?
Yes, El Pollo Loco has a drive-through for convenient ordering and pickup.
Are there banks near El Pollo Loco where I can withdraw cash?
Yes, nearby banks include Hanmi Bank and Bank of Hope, plus ATMs like Hanmi Bank ATM and LibertyX Bitcoin ATM to withdraw cash conveniently.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby restaurants include Surah Korean BBQ & Sushi, Tong Tong Bbq, KingChang Korean BBQ, Gangnam Station Korean BBQ, and BCD Tofu House, all offering various Asian and Korean cuisines to explore.
Are there any convenient stores or gas stations near El Pollo Loco?
Yes, Chevron and ExtraMile gas stations and convenience stores are located nearby for quick stops before or after your meal.