If you have enjoyed Cool Spot - Frozen Yogurt & Coffee for years, you'll definitely love our new location Cool Spot - Ice Cream & Coffee. We created a second location on the opposite side of Brentwood, so everyone has a convenient option to enjoy a delicious frozen treat or a nice cup of coffee. Whether you're in the mood for a self-serve frozen yogurt with tons of delicious toppings at our original location or just want a tasty hand-scooped premium ice cream on a crispy waffle cone at our new location, Cool Spot now has the answer for you. Both locations continue to serve fresh-baked cookies, slushies, milkshakes and more!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.