Marketplace Café at Nordstrom

Reviews

• MW

  Miriam Webb

  Mar 27, 2026
  2.0
  I discovered the Nordstrom Marketplace Café at Brea Mall back in January while working nearby, and it quickly became one of my go to spots. I only get a 30 minute break, so having something quick and good close by meant a lot to me. I have spent well over $100 here in the past month alone, and while I have genuinely enjoyed the food, my orders are frequently off in small ways like missing sauces, missing sides, or undercooked vegetables. I never complained about any of that because I understand things happen and I did not want to cause issues. The first time I ever called was March 10th when my chicken tenders were unusually tough. They remade it, but when I came to pick it up, I was treated very coldly by management like I had done something wrong just for speaking up. On March 26th, I received overcooked potatoes and called again. This was only the second time I have ever called despite multiple visits. After being on hold, Porsche got on the phone and told me this was becoming a pattern and that moving forward I would need to verify my food before leaving because they have no proof otherwise and cannot help if I do not eat in the restaurant. That honestly shocked me. Calling twice out of many visits is not a pattern, especially when I have overlooked several other mistakes without saying anything. It felt like I was being accused of trying to get free food, which is completely untrue. I also work in the mall and physically cannot sit and eat there. I have a 30 minute break, and by the time I walk there, order, wait, and walk back, I barely have time to eat. So being told they cannot help unless I dine in is unrealistic and unfair. Beyond that, I have consistently noticed a difference in how I am treated compared to other customers. Conversations feel short and dismissive, and it is honestly uncomfortable. Not that it should matter, but I am a working professional and influencer. I am not someone trying to get over or get free food. I simply expect the same respect as any other paying customer. @Mirithesiren or Miriam Webb if that matters to anyone. The food can be good, but the customer service, especially in how concerns are handled, really needs improvement.
• SR

  Sofia R

  Feb 25, 2026
  5.0
  I absolutely LOVE coming here. The service is always top tier and the Santa Fe chicken sandwich never disappoints. It is a bit on the pricey side but is always worth it. The crème brûlée is a nice dessert to get as well.
• AA

  Andrew

  Dec 26, 2025
  1.0
  Unfriendly service and rude.Read some other reviews and we got the same treatment. Friday December 26 around 3:14. (Older short hair with glasses, typical Karen look) Basically she decided to pick on us on everything with her Karen style rules when other customers were doing the same thing. I definitely wouldn't recommend this mediocre food and lousy service to anyone.
• PM

  Paul Moos

  Nov 3, 2025
  5.0
  Excellent food and service as usual Thanks Arley and team! 12/10/25 - Another visit and another great experience! Thank you Rifka and Marketplace Team!
• KH

  Kareem Hawari

  Oct 20, 2025
  1.0
  The chicken gnocchi was terrible. It made my stomach hurt. It was just shredded chicken. Mixed in a watery pesto sauce and really chewy pasta.