Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
Sometimes the traditional ways are the best. That’s why even after nearly four decades we continue to marinate whole chickens in our family marinade of citrus, garlic and spices several times a day, every day. That’s why our seasoned Grill Masters still grill them low and slow--the traditional way, for 55 minutes over an open flame. That’s why generations of families gather around our Mexican entrees and family dinners year after year. And that’s why our enduring commitment to the principles of hard work, doing things the right way, and always starting with the best ingredients available will never change.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
510 reviews
5 stars
227
4 stars
120
3 stars
53
2 stars
39
1 star
71
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with overcooked and dry chicken, with some expressing disappointment in the overall food quality.
Customer Service
Service quality varied significantly, with numerous complaints about unprofessional and rude staff, as well as slow service.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and unpleasant odors.
Order Accuracy
Frequent issues with incorrect orders and missing items were noted, leading to customer frustration.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, particularly in the drive-thru.
- AGAnnette GreenDec 18, 20253.0I ordered a child's 2 piece chicken with rice as the side. The rice was dry and a little bit crunchy on the ends. The chicken was a little bit overcooked so that some of it was stuck to the skin so it went to waste. One of the packs of tortillas was missing a tortilla. 3 problems in one order is pretty bad!
- GBGreg BiegelDec 10, 20255.0Great place!!
- AVA VegaNov 23, 20251.0Second time here. Unpleasant, unprofessional staff. Get your act together.
- SDsim deloritoNov 23, 20254.0Good food,some mixed with over grilled meat/ chicken. But good food.
- ACAndrea CNov 4, 20255.0Delicious food prepared fresh! Really nice drive thru lady was patient and even gave me a recommendation when I asked her. The street corn double chicken burrito bowl was amazing! Ty🤤
Frequently Asked Questions About El Pollo Loco
What type of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican cuisine, particularly marinated and grilled chicken dishes.
Where is El Pollo Loco located?
El Pollo Loco is located at 2500 E Imperial Hwy, Suite 186, Brea, CA 92821, United States.
What are the opening hours of El Pollo Loco?
El Pollo Loco is open daily from 9:30 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
Can I place an order online or via an app for El Pollo Loco?
Yes, you can order online through their website or via the El Pollo Loco app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Does El Pollo Loco have a drive-through or Wi-Fi available?
Yes, El Pollo Loco features a drive-through service and offers free Wi-Fi to customers.
What other restaurants are near El Pollo Loco in Brea?
Nearby restaurants include Thai Specialty, Dickey's Barbecue Pit, Mountain Mike's Pizza, Taqueria De Anda, and Nekter Juice Bar, offering a variety of cuisine options.
Are there any shopping centers near El Pollo Loco?
Yes, the Imperial East Shopping Center is located near El Pollo Loco, providing additional shopping and dining options.
What nearby services can customers access when visiting El Pollo Loco?
Customers can visit nearby services including Cosmo Nail Bar for beauty treatments, Brea Dentists for dental care, and Petco for pet supplies and grooming while in the area.