Brand Certified
El Pollo Loco
3.8(514 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
2500 E Imperial Hwy, Brea, CA
92821, United States
Certified by El Pollo Loco • Feb 22, 2026
(714) 256-2704
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/ca/brea/2500-e-imperial-hwy
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
Sometimes the traditional ways are the best. That’s why even after nearly four decades we continue to marinate whole chickens in our family marinade of citrus, garlic and spices several times a day, every day. That’s why our seasoned Grill Masters still grill them low and slow--the traditional way, for 55 minutes over an open flame. That’s why generations of families gather around our Mexican entrees and family dinners year after year. And that’s why our enduring commitment to the principles of hard work, doing things the right way, and always starting with the best ingredients available will never change.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
3.8
514 reviews
5 stars
230
4 stars
120
3 stars
54
2 stars
39
1 star
71
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with overcooked and dry chicken, with some expressing disappointment in the overall food quality.
Customer Service
Feedback highlighted a mix of experiences, with some praising friendly staff while others reported rude and unprofessional service.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Order Accuracy
Customers frequently noted problems with incorrect orders and missing items, leading to frustration.
Service Speed
While some praised quick service, others experienced long wait times and slow service, particularly during busy hours.
- CDCory DwyerFeb 16, 20263.0Very nice staff but they are always out of bottled water or soda, even at lunch time. Staff said it's beyond their control . This happens about 2-3x a week . This is the only restaurant of any kind that I know of that doesn't have enough drinks on a daily basis.
- AGAnnette GreenDec 18, 20253.0I ordered a child's 2 piece chicken with rice as the side. The rice was dry and a little bit crunchy on the ends. The chicken was a little bit overcooked so that some of it was stuck to the skin so it went to waste. One of the packs of tortillas was missing a tortilla. 3 problems in one order is pretty bad!
- GBGreg BiegelDec 10, 20255.0Great place!!
- AVA VegaNov 23, 20251.0Second time here. Unpleasant, unprofessional staff. Get your act together. 3rd time occurrence. Unfortunately the same result. Skip this location.
- SDsim deloritoNov 23, 20254.0Good food,some mixed with over grilled meat/ chicken. But good food.
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Certified February 22, 2026Yext Knowledge Graph
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