Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
Sometimes the traditional ways are the best. That’s why even after nearly four decades we continue to marinate whole chickens in our family marinade of citrus, garlic and spices several times a day, every day. That’s why our seasoned Grill Masters still grill them low and slow--the traditional way, for 55 minutes over an open flame. That’s why generations of families gather around our Mexican entrees and family dinners year after year. And that’s why our enduring commitment to the principles of hard work, doing things the right way, and always starting with the best ingredients available will never change.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
507 reviews
5 stars
226
4 stars
120
3 stars
52
2 stars
39
1 star
70
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about overcooked and dry chicken, as well as missing items in orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service, particularly during drive-thru visits.
Management Concerns
There were multiple mentions of inadequate management response to customer complaints and staff issues.
- SDsim delorito1 day ago4.0Good food,some mixed with over grilled meat/ chicken. But good food.
- ACAndrea CNov 4, 20255.0Delicious food prepared fresh! Really nice drive thru lady was patient and even gave me a recommendation when I asked her. The street corn double chicken burrito bowl was amazing! Ty🤤
- TTToddOct 15, 20251.0Horrible service , they could care less about service, it sucks
- QYQi YangSep 26, 20253.0Every piece of chicken is overcooked
- RORolando OteroAug 19, 20255.0It’s chicken with style. I did the drive through that moved along pretty quickly. I order the 8piece keg and thigh dinner with rice and beans for three adults and we even had enough leftovers for lunch the next day at the beach. The chicken pieces were a good size and perfectly cooked. I love the crispy seasoned skin that make it so tasty. Definitely a good tasty affordable dinner, especially when you have a coupon.
Frequently Asked Questions About El Pollo Loco
What type of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican cuisine, particularly marinated and grilled chicken dishes.
Where is El Pollo Loco located?
El Pollo Loco is located at 2500 E Imperial Hwy, Suite 186, Brea, CA 92821, United States.
What are the opening hours of El Pollo Loco?
El Pollo Loco is open daily from 9:30 AM to 9:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
Can I place an order online or via an app for El Pollo Loco?
Yes, you can order online through their website or via the El Pollo Loco app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Does El Pollo Loco have a drive-through or Wi-Fi available?
Yes, El Pollo Loco features a drive-through service and offers free Wi-Fi to customers.
What other restaurants are near El Pollo Loco in Brea?
Nearby restaurants include Thai Specialty, Dickey's Barbecue Pit, Mountain Mike's Pizza, Taqueria De Anda, and Nekter Juice Bar, offering a variety of cuisine options.
Are there any shopping centers near El Pollo Loco?
Yes, the Imperial East Shopping Center is located near El Pollo Loco, providing additional shopping and dining options.
What nearby services can customers access when visiting El Pollo Loco?
Customers can visit nearby services including Cosmo Nail Bar for beauty treatments, Brea Dentists for dental care, and Petco for pet supplies and grooming while in the area.