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El Pollo Loco

3.8
(514 reviews)

Business Details

2500 E Imperial Hwy, Brea, CA
92821, United States
(714) 256-2704
https://restaurants.elpolloloco.com/ca/brea/2500-e-imperial-hwy

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
Sometimes the traditional ways are the best. That’s why even after nearly four decades we continue to marinate whole chickens in our family marinade of citrus, garlic and spices several times a day, every day. That’s why our seasoned Grill Masters still grill them low and slow--the traditional way, for 55 minutes over an open flame. That’s why generations of families gather around our Mexican entrees and family dinners year after year. And that’s why our enduring commitment to the principles of hard work, doing things the right way, and always starting with the best ingredients available will never change.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
2500 E Imperial Hwy, Brea, CA
92821, United States

Hours

Reviews

3.8
514 reviews
5 stars
230
4 stars
120
3 stars
54
2 stars
39
1 star
71

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with overcooked and dry chicken, with some expressing disappointment in the overall food quality.

Customer Service

Feedback highlighted a mix of experiences, with some praising friendly staff while others reported rude and unprofessional service.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Order Accuracy

Customers frequently noted problems with incorrect orders and missing items, leading to frustration.

Service Speed

While some praised quick service, others experienced long wait times and slow service, particularly during busy hours.
  • CD
    Cory Dwyer
    Feb 16, 2026
    3.0
    Very nice staff but they are always out of bottled water or soda, even at lunch time. Staff said it's beyond their control . This happens about 2-3x a week . This is the only restaurant of any kind that I know of that doesn't have enough drinks on a daily basis.
  • AG
    Annette Green
    Dec 18, 2025
    3.0
    I ordered a child's 2 piece chicken with rice as the side. The rice was dry and a little bit crunchy on the ends. The chicken was a little bit overcooked so that some of it was stuck to the skin so it went to waste. One of the packs of tortillas was missing a tortilla. 3 problems in one order is pretty bad!
  • GB
    Greg Biegel
    Dec 10, 2025
    5.0
    Great place!!
  • AV
    A Vega
    Nov 23, 2025
    1.0
    Second time here. Unpleasant, unprofessional staff. Get your act together. 3rd time occurrence. Unfortunately the same result. Skip this location.
  • SD
    sim delorito
    Nov 23, 2025
    4.0
    Good food,some mixed with over grilled meat/ chicken. But good food.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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