Chipotle Brea is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and ignored.
Food Quality
Customers frequently reported issues with food freshness, portion sizes, and incorrect orders, leading to dissatisfaction.
Cleanliness
The restaurant was often described as dirty, with unclean tables and unsanitary conditions noted by multiple reviewers.
Order Management
Many customers experienced problems with online orders, including delays, missing items, and poor communication regarding order status.
SA
Sharon A
Jan 2, 2026
1.0
I am fairly new to this place and been coming here for my son who fell in love. I never had any issues until yesterday New Years day. I worked so decided a quick dinner from here would be easier. The young lady that helped me was so sweet and friendly. I am not sure if her name is Cynthia because there was another lady that rang me up but the receipt said Host Cynthia. Anyway I got home share the food got into some comfy clothes and not long after my son came out same the rice sucks. Me thinking he was being dramatic decided to check and to my surprise he wasn't overacting. The rice was hard. Now coming from an island where rice is our base for a dish I know uncooked rice. I was so tired 😫 from the day I decided to try and cook the rice at home. He ended up not wanting the food. My husband on the other hand refused to eat it. Say I do not eat hard rice. It bothered me a lot because $40 don't come easily. Sorry for rambling.
FZ
Fidel Zea
Dec 31, 2025
5.0
Someone took my food near closing. They remade it on the spot. Staff were very understanding and kind.
EC
Elia Castro
Dec 30, 2025
3.0
Ordered food thru the app. When areived and asked for my order, attendent was really rude. Also Tortilla chips were not fresh, really hard to be able to eat.
DM
Delfina Martinez
Dec 30, 2025
2.0
Super dirty, food was cold, the personnel was unorganized all over the place no structure, for this Chipotle to be in this condition in this area serving a higher class of customers is very disappointing !!
BJ
Brea Jiu-Jitsu
Dec 18, 2025
2.0
Placed an order through their app. They said they never received any order despite showing them screenshots of the order with correct location and time. Basically told me "sorry, there was nothing they could do" with no offer on how to fix it for us. 1. Failure by IT guys on the app who were experiencing a bug and 2. Failure by the physical location to apply common sense and make our order to make it right.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Brea offer?
Chipotle Brea specializes in customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill in Brea?
Chipotle Brea is open every day from 10:30 AM to 10:00 PM.
Does Chipotle Brea offer pickup and delivery services?
Yes, Chipotle Brea provides both in-store pickup and delivery options for your convenience.
How can I place an online order from Chipotle Mexican Grill in Brea?
You can place online orders through the Chipotle website or mobile app using links such as https://order.chipotle.com/ or the Chipotle app on the Apple App Store.
Does Chipotle Mexican Grill in Brea accept credit cards and gift cards?
Yes, Chipotle Brea accepts credit cards and offers gift cards as part of their services.
Is Chipotle Mexican Grill in Brea welcoming to the LGBTQ community?
Yes, Chipotle Brea is LGBTQ-friendly and welcomes everyone.
Where is Chipotle Mexican Grill located in Brea?
Chipotle Brea is located at 477 S Associated Rd, right off the 57 Freeway in Brea Plaza, Orange, CA 92821.
What nearby places can I visit before or after dining at Chipotle Brea?
Near Chipotle Brea, you can visit Brea Plaza for shopping, Jax Donuts for fresh donuts, and The Joint Chiropractic for wellness services.
Are there any beauty salons close to Chipotle Mexican Grill in Brea?
Yes, several beauty salons such as Greatest Nails & Spa, Extensions by Lina, Casey Kim Brows, and Valene are located nearby for beauty and spa services.
What options are available nearby Chipotle Brea for printing, shipping, or travel documents?
Close to Chipotle Brea, FedEx Office Print & Ship Center offers printing and shipping services, as well as passport and visa assistance through RushMyPassport.