Brand Certified
El Pollo Loco
3.7(1089 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
41383 Big Bear Blvd, Big Bear Lake, CA
92315, United States
Certified by El Pollo Loco • Mar 01, 2026
(909) 866-1019
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/big-bear-lake/41383-big-bear-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Big Bear Lake,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.7
1,089 reviews
5 stars
484
4 stars
231
3 stars
137
2 stars
73
1 star
164
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including overcooked, dry, and cold items, as well as incorrect orders.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, difficulty understanding employees, and frequent order mistakes.
Cleanliness
The restaurant's cleanliness was a major concern, with multiple reports of dirty dining areas and restrooms.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
- TRTelma Ramires4 days ago5.0Excelente
- PPp4k07604 days ago1.0feels like im in india needs new staff cant understand anything they say.
- CGCarolina Garzon5 days ago4.0Amazing place So calm
- APAlfred PerezFeb 9, 20262.0I ordered 2 mexican cesar salads and discovered pieces of lettuce that are simply unacceptable to digest. I couldn't understand the guy attending the drive thru. Very disappointed.
- BHBig Bear Group Cabins & HostelFeb 6, 20261.0Taco Bell has a nicer interior. EPL Staff is friendly. But come on what a rip off .. taco bell side of beans is like 79 cents and the same size of beans here is $5.49!! Everything very overpriced to me. We could have had a nice sit down restaurant meal for the prices we paid here.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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