Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Big Bear Lake,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,082 reviews
5 stars
482
4 stars
230
3 stars
137
2 stars
71
1 star
162
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Food Quality
Mixed reviews on food quality; many customers reported dry, overcooked chicken and unsatisfactory sides.
Cleanliness
Consistent reports of dirty dining areas and restrooms, impacting overall customer experience.
Service Issues
Staff behavior and service speed received criticism, with reports of rudeness and slow service.
Positive Experiences
Some customers enjoyed the food and praised specific items, indicating potential for improvement.
- CAChelo ArechigaJan 5, 20261.0$30 for 2 burritos BURNED 2 small salsas "gross" when you ask for 2 more salsas 1 dollar each
- TBTrevor BDec 13, 20252.0This Pollo Loco repeatedly gets orders wrong. I didn't want to leave a review here, but this happened often enough (50% of the time or more, after a dozen or more orders), and there is no other place I can leave feedback. The official Pollo Loco website has a *blank page* for feedback, and the Pollo Loco app is *completely broken*, and rejects all attempts to make a new account. I'm just so frustrated - no matter how much I try to clarify things, the order comes out wrong. So, I'm giving up... going to go elsewhere from now on.
- YBYvette bDec 5, 20255.0The churro are different now I didn't like them
- BGBrian GehrkeNov 22, 20251.0Pollo Loco Review First Impressions: This was my first visit to Pollo Loco, and unfortunately, it will likely be my last. Food Quality Disappointing Experience: - The food was cold and tough, far from the fresh, flavorful meal I was hoping for. - It seemed like the staff may have just chopped up leftovers to fulfill my order, rather than preparing something fresh. Service & Atmosphere Unwelcoming Environment: - I arrived around 6:30 PM (they close at 8:30 PM), but it felt like the staff was already in the process of shutting down early. - There were some smirks and inside jokes among the staff, which made me feel like an outsider rather than a valued customer. Online Ordering Issues Frustrating Process: - I attempted to order online, but the system failed to process my order. - Despite the failed order, I was charged anyway—though I was later refunded, I still had to go in and order in person, adding to the frustration. Final Thoughts Overall, my experience at Pollo Loco was disappointing—from the poor food quality to the unwelcoming atmosphere and ordering issues. I had hoped for a better first impression, but sadly, I don’t plan on returning.
- PGPatricia GarciaNov 10, 20255.0Amazing food 😋
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Big Bear Lake?
El Pollo Loco is open from 10:30 AM to 8:30 PM Monday through Thursday and Sunday. On Friday and Saturday, it is open from 10:30 AM to 9:30 PM.
Where is El Pollo Loco located in Big Bear Lake?
El Pollo Loco is located at 41383 Big Bear Blvd, Big Bear Lake, CA 92315, USA.
What type of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food including chicken fire-grilled on open-flame grills, handmade guacamole, salsas, and dressings.
Does El Pollo Loco offer online ordering or delivery?
Yes, you can order online through their website or via the El Pollo Loco app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco provide free Wi-Fi and drive-through services?
Yes, El Pollo Loco offers free Wi-Fi and has a drive-through service for customer convenience.
How can I contact El Pollo Loco in Big Bear Lake?
You can contact El Pollo Loco by phone at +1 909-866-1019 or email them at EPL3848@EPLEMAIL.COM.
Are there other fast food options near El Pollo Loco in Big Bear Lake?
Yes, Burger King and McDonald's are nearby fast food restaurants where you can find additional dining options.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit the Craft Café for coffee and arts and crafts, or Cabin Fever Gifts & Decor for home decor shopping.
Are there any nearby accommodations for visitors wanting to stay near El Pollo Loco?
Yes, All Seasons Resort Rentals, Wolf Creek Resort, and Sessions Retreat & Hotel are nearby lodging options for visitors.