El Pollo Loco

Reviews

• BG

  Brian Gehrke

  2 days ago
  1.0
  Pollo Loco Review First Impressions: This was my first visit to Pollo Loco, and unfortunately, it will likely be my last. Food Quality Disappointing Experience: - The food was cold and tough, far from the fresh, flavorful meal I was hoping for. - It seemed like the staff may have just chopped up leftovers to fulfill my order, rather than preparing something fresh. Service & Atmosphere Unwelcoming Environment: - I arrived around 6:30 PM (they close at 8:30 PM), but it felt like the staff was already in the process of shutting down early. - There were some smirks and inside jokes among the staff, which made me feel like an outsider rather than a valued customer. Online Ordering Issues Frustrating Process: - I attempted to order online, but the system failed to process my order. - Despite the failed order, I was charged anyway—though I was later refunded, I still had to go in and order in person, adding to the frustration. Final Thoughts Overall, my experience at Pollo Loco was disappointing—from the poor food quality to the unwelcoming atmosphere and ordering issues. I had hoped for a better first impression, but sadly, I don’t plan on returning.
• PG

  Patricia Garcia

  Nov 10, 2025
  5.0
  Amazing food 😋
• TT

  Tim Tim

  Oct 14, 2025
  5.0
  Enjoy the salsa. Great chicken the way I like to cook it.
• DT

  Deepanshu Turan

  Oct 12, 2025
  5.0
  Good restaurant
• LS

  Lori Seaman

  Sep 30, 2025
  1.0
  Sept 28th I went over to El Pollo Loco, Big Bear Lake, CA. about an hour from closing time. I hadn't been there in a few years because of issues in the past but, thought I world give it another try. I had asked for 4 breasts (they only had 2) and a chicken crunch bowl. I had also asked for flour tortillas. Pulled up to the window, got the bag of food. Checked and there were no flour tortillas. He said they didn't come with what I ordered. My bill was already over $30.00. I said well can I pay for the tortillas. He asked me how many and I said 4. I handed him $3.00. I think he said it was $2.60, gave me my change for the 4 flour tortillas. Handed me the bag of what I THOUGHT had the tortillas in. Once I got home, I gave my husband his chicken crunch bowl and I waited a bit to eat. Once I got into my food I see the 2 chicken breasts, the large coleslaw (bland) and 2 BAGS of salsa. NO tortillas!!! That jerk at the window knowingly ripped me off!! He knew exactly what he was doing. It was no mistake. What am I going to do with 8 salsas and not one tortilla that I PAID for. Don't do what I did.....trust that they'll give you your full order. Check every single thing in the bag but, should I really have to? Yes because you'll get shorted on your order and might not be correct! Also the guy working the drive thru seemed "above me." Sorry bud, you're above no one. Have a better attitude!! The only good thing I can say about this place is my husband really liked the Chicken Crunch bowl. My chicken was a bit dry and small breasts. My food order was $34.98 on my card + $2.60 cash for the tortillas I didn't get. Not worth it! Also they need to automatically give each customer their receipt. They don't! Get it together Big Bear Lake El Pollo Loco!!! Giving 2 stars for the crunch bowl.

Frequently Asked Questions About El Pollo Loco