Chipotle Beverly Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported poor service, including rude staff, long wait times, and unhelpful employees.
Food Quality
Inconsistent food quality was noted, with complaints about cold food, small portions, and items being unavailable.
Cleanliness
Many reviews highlighted cleanliness issues, with dirty tables and unsanitary conditions in the restaurant.
Positive Experiences
Despite the negatives, some customers praised specific employees for their excellent service and noted enjoyable food experiences.
Pricing Concerns
Several customers felt that the prices were too high for the quality and portion sizes received.
MH
Mad Hate
Nov 10, 2025
1.0
There is no parking, I spent 20 minutes driving around 👎👎👎
SM
sean mortn
Nov 6, 2025
1.0
Single worker was doing great… then the two workers came from the back, like they’ve been kissing or something (dude had a hickey) black girl was telling us we couldn’t get the dodger deal that we didn’t ask for?…
SO
Sarai Ordonez
Nov 5, 2025
1.0
Poor Experience at Chipotle (November 4, around 12:40–12:55 PM)
I went into this Chipotle and everyone was treating me well except for one employee — a middle-aged Latino man working on the line. I asked for double steak, and when the other employee next to him (who was handling toppings like lettuce and sour cream) looked at my bowl, he said, “That looks like a triple, not a double.”
Instead of checking politely or clarifying, he went back to the steak portion and dumped some of the steak out of my bowl. I found that extremely disrespectful and unsanitary — once food is already served, it shouldn’t be taken off the plate.
What made it worse was that the manager saw the whole thing and didn’t step in or apologize. He just said, “We didn’t charge you for the extra scoop,” but that wasn’t the point. The situation was handled poorly, and I was honestly shocked.
I almost walked out, but I was so hungry I decided not to make a scene. Still, this kind of behavior is unacceptable — both the way the employee spoke to me and how he rushed through the rest of the process. He said cream and cheese and I said sure and proceeded to put the lid on. I wanted to ask for corn and what I usually get but I literally was so over it.
I hope management addresses this, because no customer should be treated this way.
SK
Sam Khanian
Sep 27, 2025
1.0
Stood in line for 5 minutes in an empty store with no employee in the front to help and when I asked for help from the lady in the back, she said someone will come but yet no one came and she didn’t even bother to go and notify staff. Doesn’t look like they will be around for long.
RI
Richard Ibarra
Sep 8, 2025
5.0
I have zero complaints, the girl that helped me was very kind and patient
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill in Beverly Hills serve?
Chipotle Beverly Hills offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill in Beverly Hills?
Chipotle Beverly Hills is open daily from 10:30 AM to 10:00 PM.
Does Chipotle Beverly Hills offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle online through an app?
Yes, you can order Chipotle through their app available on the Apple App Store or through their online ordering link.
Where is Chipotle Mexican Grill located in Beverly Hills?
It is located at 244 S Beverly Drive, Los Angeles, Beverly Hills, CA 90212, near Starbucks.
Does Chipotle Beverly Hills accept credit cards and offer catering services?
Yes, they accept credit cards and offer catering services.
Is Chipotle Beverly Hills welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers.
Are there any nearby restaurants to visit alongside Chipotle Beverly Hills?
Yes, nearby options include Hana Grill Gourmet Japanese, California Pita & Grill, Fresh Brothers Beverly Hills for pizza and salads, and Mulberry Street Pizzeria for Italian cuisine.
What nearby places can help customers find Chipotle Beverly Hills?
Chipotle is located near Starbucks and close to well-known locations such as Pinkberry frozen yogurt shop and Dr. Gary Stollman Ph.D. health center, which can help customers locate the restaurant.
Are there any nearby places where customers can relax or get beauty services after visiting Chipotle?
Yes, nearby beauty options include Blo Blow Dry Bar, The Southern Temple beauty salon, Bellacures Beverly Hills nail salon, and FaceX Organic Facials spa, perfect for relaxing after a meal.