Chipotle Berkeley Shattuck is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported consistently small portion sizes, often feeling shortchanged on ingredients.
Service Quality
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty and poorly maintained, with unsanitary conditions noted.
Food Quality
Several customers experienced issues with food quality, including cold items, overly salty dishes, and even food poisoning.
Inconsistent Experience
Customers noted significant variability in their experiences, with some praising the food and service while others reported severe dissatisfaction.
TL
Ted Lucas
Oct 25, 2025
1.0
Portion size is too small, half way smaller than other chipotles.
VK
Vishnupriya Karnati
Oct 14, 2025
1.0
Bring back the honey chicken!
FB
Food and Bikes
Oct 8, 2025
1.0
Went two days in a row, both at noon. The first day they were out of WHITE RICE!! And the next day they were out of steak. Also the storefront is filthy. Needs new management.
AT
Ahmad Totonji
Sep 23, 2025
2.0
The person working the 12 PM weekday shift is extremely stingy with portions. For example, the rice bowls are often less than half the usual size, and both the meat and chicken are consistently served cold. I even mentioned this to a friend, and when he ordered at the same time, he told me he got the same person and experienced the exact same issues. On top of that, the entrance door is difficult to handle and slams shut dangerously, making it unsafe to stand near.
SH
Saqib Haider
Sep 20, 2025
1.0
Never saw nasty rude employees before rude disrespectful 😡