Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Berkeley Shattuck is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.4
363 reviews
5 stars
136
4 stars
77
3 stars
38
2 stars
18
1 star
94
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers reported consistently small portion sizes, often less than half of what is expected compared to other locations.
Service Quality
Numerous reviews highlighted poor customer service, including rude staff and frequent mistakes with orders.
Cleanliness
The restaurant was frequently described as dirty and unkempt, with reports of sticky floors and unsanitary conditions.
Order Accuracy
Customers experienced a high rate of incorrect orders, with missing items and wrong ingredients being common complaints.
AS
Andrew Song
6 days ago
1.0
This location gives half the normal portion of other locations. I have gotten so many wrong online orders that I only come back to this place simply because I know I can get a free entree the next time I come.
ED
Emerson Duggan
Feb 9, 2026
1.0
Two bad experiences here back to back. Both times came in around 7:30 to get food for dinner. Was told both times I couldn’t order chips because they “only had chips for online orders left”. Staff was unhelpful and impolite about the situation. It just doesn’t make sense to me that they can’t figure out how to make/order enough chips that they run out before 8pm. On top of that the location is an absolute mess. Not super appetizing to come into a location that looks like it is not being taken care of.
HZ
Heather Zulim
Feb 1, 2026
1.0
Took forever to find parking and arrived and it was online orders only.
Defeats the purpose of trying to go in person. Had to literally sit in the store, place the order, and then wait 20 minutes.
Meanwhile the staff are all there chillin.
RR
Renee Reis
Jan 29, 2026
2.0
I have tried several times to give this restaurant the benefit of the doubt, but this is the third time I have had an issue receiving all of the food that was purchased. And when I call the restaurant's listed phone number, I get the Chipotle "help desk" instead of the actual restaurant. Communication is lacking for sure. My colleague picked up a catering order, and was given a large box and bags, and then after leaving the restaurant, realized that there should have been a second box. When he went back, was told that it hadn't been ready yet...but he wasn't told that beforehand or to wait or anything. When I tried relaying to the customer service rep. that this has happened before, and that I didn't want my colleague to run into issues when he returned to pick up the rest, the rep. told me to "just don't worry yet" like I would have to call back if the restaurant did give him problems...
If this was a one time occurrence, I probably wouldn't leave a review like this, but again, this specific Chipotle has lots of problems; communication and not double checking that the entire order is ready, being two of the biggest issues, and it is sad.
CC
Camille Czv
Jan 18, 2026
5.0
Burritos super bons et il y a beaucoup à manger, pareil pour les bowls. Serveurs très sympas aussi(et bilingue!)