While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Bell Gardens,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Multiple customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Service Quality
While many praised the friendly and helpful staff, there were also complaints about rude service and long wait times.
Food Quality
Feedback on food quality was mixed, with some enjoying the flavors while others found the chicken dry or the portions inadequate.
Cleanliness
Several reviews highlighted poor restroom conditions and overall cleanliness of the restaurant as a significant concern.
JD
Jelomi DaJa
2 days ago
5.0
Great place. Great customer service.
MM
millie
Dec 9, 2025
4.0
can your employees actually read the orders for once. i order a bowl, they half ass the bowl, i ask for extra cilantro, extra pico and extra chicken. they didn’t give me the extra cilantro and they didn’t give me any guac that comes with the bowl, let alone , the dude wants to hand me my bowl just like that. when i ordered a combo drink and tortillas. stop half assing the food respectfully. it’s it’s a language thing, translate the orders to Spanish.
VC
Veronica Chavez
Nov 30, 2025
3.0
I ask for more salsa they only give me 4 also ask for Chiles Serrano they didn't give me some
MC
Marco Alfredo Castro
Oct 31, 2025
3.0
Buen pollo pero los sides, las tortillas y las salsas 2/3
What are the operating hours of El Pollo Loco in Bell Gardens, CA?
El Pollo Loco is open every day from 10:00 AM to 11:00 PM.
Does El Pollo Loco in Bell Gardens offer delivery service?
Yes, the El Pollo Loco location in Bell Gardens offers delivery service.
Can I order food from El Pollo Loco in Bell Gardens through a mobile app?
Yes, you can order using the El Pollo Loco app available on the Apple App Store or online through their website.
What types of payment does El Pollo Loco in Bell Gardens accept?
They accept American Express, Check, Discover, and Visa.
Does El Pollo Loco in Bell Gardens have a drive-through service?
Yes, this location has a drive-through.
Is free Wi-Fi available at El Pollo Loco in Bell Gardens?
Yes, free Wi-Fi is provided for customers at this location.
How can I contact El Pollo Loco in Bell Gardens via email or phone?
You can email them at epl3528@wksusa.com or call +1 323-771-5544.
Which popular retail stores are located near El Pollo Loco in Bell Gardens?
Nearby popular stores include T-Mobile, AT&T, Toys"R"Us, Sally Beauty, and GameStop at Bell Gardens Marketplace.
What other dining options are available near El Pollo Loco in Bell Gardens?
Other nearby dining options include Alfredo's Mexican Food, Panda Express, WaBa Grill, Little Caesars Pizza, Subway, and Taqueria Los Altos.
Which medical and healthcare facilities are close to El Pollo Loco in Bell Gardens?
Nearby healthcare options include Bright Now Dental, New Brite Dental, Miracle Dental & Orthodontics, Oportun pharmacy, and Rite Aid convenience store with pharmacy services.