Subway

Reviews

• AK

  Alvin K

  May 12, 2026
  1.0
  ordered for pick up on Skip but i’m guessing the tall staff member thought i was a delivery driver and he was pretty curt and rude. So, 1 star having experienced what the drivers probably deal with from the staff there. :)
• SK

  Satveer Kaur

  May 3, 2026
  1.0
  Horrible customer service by girl name Shein at front desk. She was very rude:(
• A

  숲숲

  Apr 22, 2026
  4.0
  It is a small establishment. The ingredients differ slightly from those in Korea, and there are fewer varieties. The female staff member was kind and tried her best to give me what I wanted, even though I don't speak English well. The manager appeared to be an Arab man, but he did not respond when I greeted him. The food was decent, and since the discount menu changes by day of the week, you can eat cheaply if you take advantage of it. 작은 규모입니다. 한국의 재료들과 약간 다른 점이 있고 종류가 더 적습니다. 여자 스태프는 친절하게 영어를 잘 못하는 저를 위해서 제가 원하는 것을 주기 위해 노력했습니다. 점장님은 아랍계 남자분이신 것 같은데 인사를 했지만 반응이 없었습니다. 음식은 적당했고 요일마다 할인 메뉴가 다르기 때문에 잘 이용하면 저렴하게 먹을 수 있습니다.
• SM

  siwan Mahara

  Apr 22, 2026
  3.0
  My first time I tried the sweet onion Chicken Teriyaki bowl and was super impressed with the quality and quantity for the price. I went expecting the same quantity the second time, however it was not the same staff and the size of the bowl was half empty. Surprisingly I paid 11.14 for the bowl first time and the bowl was full but had to pay 12.38 with almost 30% empty bowl the second time.
• JN

  Jia Nn

  Apr 8, 2026
  1.0
  I had a disappointing experience at the Subway located at 820 Thurlow St, today (April 7, around 9:30 PM). After paying for my sandwich, I realized I forgot to collect my reward points. When I went back with my receipt (within 15-20 minutes), the staff told me it wasn’t possible due to the "SUBWAY POLICY" However, I found out that points can actually be added through the app using the receipt, and I was able to do it myself. When I informed the staff member about it, he responded defensively. He did not apologize for giving incorrect information about the rewards process. Instead, when I explained the correct method to him, he seemed visibly annoyed. It was uncomfortable to see him frown and react negatively, even though I was simply sharing helpful information. I wasn’t expecting much—just accurate information and basic customer service. Unfortunately, the interaction felt dismissive and unprofessional, and there was no proper acknowledgment or apology. I hope the staff receive better training so future customers can have a smoother experience. For anyone reading this. if you forgot to collect your points at checkout, you can still add them afterward through the Subway app by entering the receipt details—so don’t miss out on your rewards!

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