New York Fries Pacific Centre

Reviews

• RC

  Rajan Cheema

  1 day ago
  5.0
  Excellent service from Navjot.
• AS

  Akashpreet Singh

  5 days ago
  5.0
  Welcoming environment
• FK

  fatemeh karami

  Jul 3, 2026
  5.0
  Amazing veggie fries and amazing employers
• LL

  Ludovic

  Jun 28, 2026
  5.0
  New York Fries nails the classics! The classic poutine is absolutely awesome - crispy fries, squeaky cheese curds, and rich gravy. Consistently hits the spot every single time!
• OP

  Ol P

  May 18, 2026
  1.0
  We were excited to try New York Fries for the first time, but unfortunately we had a very disappointing experience at your downtown Vancouver location today, Monday at around 345pm The manager took our order and provided very poor customer service from the beginning. Every time we asked a question about the menu, he seemed upset and irritated instead of helping us. While we were still deciding what to order, he was on his phone rather than assisting us. When I politely pointed this out, he responded by saying, “I can’t be on my phone?” The situation became worse when he told us that the order had already been prepared and that we could no longer change our minds. At that point, we had not even completed our order or paid yet. Nobody instructed him to start preparing the food before we finished ordering, yet he repeatedly insisted that we could not make any changes. I then asked to speak with the manager, not realizing he was the manager himself. He responded by saying, “I am the manager.” When I asked for his name, he refused to provide it. After that, he refused to continue taking our order and disrespectfully told us to leave. Due to how serious and disrespectful the situation became, I took out my phone to record the interaction. Once he noticed I was recording, he changed his attitude slightly and took the order and asked in a rude tone, “What do you want?” This experience was extremely disappointing, especially because my mother has a disability and had to remain standing while dealing with this unacceptable customer service and attitude. I would like to know if this behavior is considered acceptable within your company. The manager also stated that there was “no head office” and that there was no way for me to make a complaint. I have videos of the interaction, as well as my order receipt, as evidence. His attitude and behavior were very serious matters, and it is not acceptable for a manager to treat customers this way. Overall, this experience was extremely unprofessional and disappointing, especially as first-time customers.

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