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McDonald's

3.2
(748 reviews)

Business Details

799 Victoria St., Trail, BC
V1R 3T1, Canada
(250) 368-3361
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
799 Victoria St., Trail, BC
V1R 3T1, Canada

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 184 items

Explore offerings from McDonald's on 799 Victoria St. in Trail, with popular breakfast, beef, chicken, and sandwiches & wraps available at this location.

McDonalds English Menu

184 items

Reviews

3.2
748 reviews
5 stars
203
4 stars
163
3 stars
143
2 stars
65
1 star
174
  • EM
    Emily Murdoch
    Aug 14, 2026
    1.0
    Girl working drive thu is awful
  • Y
    ⁞⁞⁞⁞MYSTïîïʞΔL⁞⁞⁞⁞ M Ø N E Y
    Jul 19, 2026
    1.0
    I am deeply disappointed and genuinely upset by the way my friend and I were treated at this McDonald’s. I ordered and paid for two ice cream cones because all I wanted was to sit down, enjoy something simple with my friend, and share a positive moment together. Instead, we waited approximately an hour and were eventually given only one cone. By that point, the ice cream had already started melting because of the excessive delay. I calmly asked whether we could receive the missing cone and have the melted one replaced. This was not an unreasonable request. We were simply asking to receive the order we had paid for in a condition that could actually be enjoyed. The staff refused to correct the order and then banned me from the store. What should have been a small and enjoyable experience became extremely distressing and emotionally upsetting for both of us. We left feeling humiliated, discouraged, and deeply unappreciated. The situation affected us far more than it ever should have, especially when it could have been resolved with basic kindness, understanding, and professional customer service. McDonald’s presents itself as a family-oriented company that values its customers, its communities, and the experiences people share inside its restaurants. That standard was not upheld during this interaction. Customers should not be made to feel punished or unwelcome for respectfully asking staff to correct an incomplete order. I am asking management to properly review what happened, reconsider the decision to ban me, and take appropriate steps to correct the situation. I also hope the staff involved receive guidance on how to treat customers with dignity, respect, patience, and appreciation. We did not enter the restaurant looking for conflict. We only wanted to enjoy two ice cream cones together. The response we received was unnecessary, disproportionate, and completely inconsistent with the customer service McDonald’s should represent. Kyler Gordon Wayne Hoodicoff Trail BC Canada
  • AS
    Arsh Sandhu000
    Jul 14, 2026
    5.0
    Experience was very good, food quality amazing especially service by kiran was top notch.
  • SK
    Simranjeet Kaur
    Jul 14, 2026
    5.0
    I visit to this store today service make my day . All the staff treat me best. Special thanks to Kiran give me the coffee. I appreciate for this service.
  • GS
    gurwinder singh
    Jul 5, 2026
    1.0
    I usually order from McDonald’s, but this time I had the worst experience of my life. I placed my order at the front counter, and two employees, Kiran and Aman, were talking in Punjabi and laughing while I was ordering. I don’t know if they were laughing at me or something else, but it made me feel very uncomfortable and embarrassed in front of the other customers who were placing their orders. I expect respectful and professional behavior from staff, and this experience was very disappointing.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Trail, BC?

McDonald's Trail location operates 24 hours daily, open from 00:00 to 23:59 every day of the week.

Does McDonald's Trail offer drive-through service all day?

Yes, the drive-through at McDonald's Trail is open 24/7, from 00:00 to 23:59 every day.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 23, 2026Yext Knowledge Graph
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