Nesters Market

Reviews

• SB

  Simrit Bains

  2 days ago
  1.0
  I am disappointed by the experience my mother and I had at this store. Our interaction with Joleen was unprofessional and unpleasant. My mother does not speak English fluently, and the way we were spoken to made us feel uncomfortable and unwelcome. While we were trying to get assistance, the employee was engaged in a loud conversation with another coworker. When I politely asked for help, I felt as though I was inconveniencing her rather than being assisted as a customer. The conversation between the employees continued while we waited, which felt dismissive and unprofessional. Customers should not feel ignored or uncomfortable when simply asking for assistance. Good customer service should make people feel welcomed, respected, and heard. What concerns me most is that this experience left such a negative impression during what should have been a simple shopping trip. In a diverse community, customers come from many different backgrounds and language abilities, and everyone deserves to be treated with patience, respect, and professionalism. I hope management takes this feedback seriously and reviews the situation appropriately. Customers should be able to ask for assistance without feeling dismissed, ignored, or disrespected. I would like to see meaningful action taken to ensure future customers are treated with the professionalism and respect they deserve.
• GS

  Grace Stewart

  5 days ago
  1.0
  Very disappointed. My niece purchased this bakery item for me, and when I opened it, I found what appears to be a long hair like strand inside the dessert. This is completely unacceptable and raises serious concerns about hygiene and quality control of the store!!
• C

  Caroline *

  Jun 15, 2026
  5.0
  This is by far my most favourite place to shop for groceries! Abby is the most lovely, friendly, sweet, amazing associate. She was so helpful and super easy to talk to. I’ll definitely be coming back more often just because she provided an excellent experience for me. 🥰
• GZ

  George Zarzour

  Jun 2, 2026
  1.0
  Customer service is not just about processing transactions efficiently; it’s about recognizing and responding to customers’ needs. When a customer has only one or two items and is clearly in a rush, it is unreasonable to require them to stand behind twenty customers with full shopping carts when their transaction would take less than a minute. Prioritizing labor-hour calculations over practical customer care sends the wrong message. The situation is comparable to being trapped in a massive highway traffic jam with no opportunity to take the nearest exit. A simple accommodation could significantly improve the customer experience without disrupting operations. Ignoring a customer’s obvious need to complete a quick purchase and leave is not an example of customer care. On the contrary, it reflects a lack of flexibility, attentiveness, and consideration. Good customer service requires common sense and a willingness to adapt to situations that can be resolved with minimal effort and maximum customer benefit.
• DB

  denny bilac

  May 1, 2026
  5.0
  Friendly staff. Good store Clean