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McDonald's

3.1
(3,464 reviews)

Business Details

10240 King George Hwy., Surrey, BC
V3T 2W5, Canada
(604) 587-7015
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
10240 King George Hwy., Surrey, BC
V3T 2W5, Canada

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 184 items

Explore offerings from McDonald's on 10240 King George Hwy. in Surrey, with popular breakfast, beef, chicken, and sandwiches & wraps available at this location.

McDonalds English Menu

184 items

Reviews

3.1
3,464 reviews
5 stars
939
4 stars
654
3 stars
566
2 stars
294
1 star
1,011
  • AP
    Andrea Painter
    1 day ago
    1.0
    Writing this review as I've been waiting almost 20 mins to even get to the drive-thru window (timer was at 16 min by the time the voice took my order code, and I'd been waiting for over a full song on the radio before I started the timer). At least 3 cars left the line-up. I would have left too if I could figure out how to cancel an order on the app once I've arrived at the location. Management: hire more night shift staff.
  • HS
    himank saini
    5 days ago
    1.0
    You apparently can’t change the amount of ice in a drink that you’re paying for. Asked for light ice and the server read out an essay explaining why they cant do that and its McDonalds policy to not change the ice . How hard is it to remove some ice cubes from a cup. No other location does this but this is the only location I had this terrible experience with.
  • GK
    Gaganpreet kaur
    Aug 8, 2026
    1.0
    Very disappointing service. I’ve been to this location 3–4 times, and every time the wait is extremely long. The staff seem poorly supervised and unorganized, and you often have to keep asking about your order before you finally receive it. Management really needs to improve the service at this location.
  • RA
    Rocky A-MotorcycleAdventurist
    Jul 16, 2026
    1.0
    One thing about McDonald’s is that no matter which one you go to almost always the food is exactly the same… The reason I go to this one is because the Patterson hospital is so close and I take my daughter there I’ve been there half a dozen times now and what I have seen is the following… Terrible service… I was halfway through my order and she interrupted me and I said wait till I’m done… Then I gave my order and I was very explicit on what I wanted to make sure I got exactly what I wanted because it’s very difficult for me to eat so it must be soft Absolutely screwed up the order… Of course, I didn’t realize that until I got through the drive-through and parked and ready to eat… There was no napkins in the bag at all… I would say that the window person was surly at best… And when I said thank you you looked away with pretty much discussed… Manager of this store… You need to give your staff a significant tuneup on how not to be rude… As you can see the food was average… But the service was terrible… Next time I won’t be going there and I’m going there next week… I’ll be going to the A&W. We’ll see how their services… There was also garbage in the parking lot that nobody was picking up… Somebody either needs to have their attitude adjusted… Or be shown the door.
  • JA
    Jessica Andrichuk
    Jul 12, 2026
    1.0
    I have given this McDonald’s on King George Boulevard in Surrey multiple chances, but unfortunately every visit seems to end with something being wrong. Almost every time we come here, part of our order is missing or incorrect, and we end up having to go back to the counter. Considering how expensive fast food has become, it’s frustrating to repeatedly receive incomplete orders. On our most recent visit, our drink was missing from our meal. When we politely went back to the counter to ask for it, we were met with an incredibly rude response from the manager on duty. Rather than apologizing for the mistake or simply replacing the missing drink, we were made to feel as though it was somehow our fault. We explained that this wasn’t an isolated incident and that we’ve experienced repeated order mistakes and poor service at this location. When we asked to speak with the manager, we were shocked to learn that the person speaking to us so disrespectfully was the manager. As someone who manages people myself, I understand that mistakes happen. What matters is how they’re handled. A simple apology, replacing the missing item, and treating customers with respect would have completely changed the situation. Instead, our concerns were dismissed, and the interaction became unnecessarily confrontational. To make matters worse, the police were called even though we had paid for our food and were simply trying to receive the item we had purchased while providing feedback about our experience. When the police arrived, they seemed to think the situation was ridiculous and felt that the manager was in the wrong. They even asked for her name so they could understand what had happened, but she refused to provide it to them as well. After reading many of the other reviews for this location, it appears our experience is far from unique. There seems to be a consistent pattern of incorrect or incomplete food orders, poor quality control, and unsatisfactory customer service. While I can only speak to my own experience, it’s concerning to see so many customers reporting similar issues. This was by far the worst customer service I have ever experienced at a McDonald’s. The repeated order errors are frustrating enough, but the way we were treated by management was completely unacceptable. I hope the franchise owner or regional management takes these recurring complaints seriously, reviews how this location is being managed, and makes the necessary changes to improve both the customer experience and the quality of service.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's Whalley location?

McDonald's Whalley location is open 24 hours a day, seven days a week for dining in.

Does McDonald's Whalley offer drive-through service, and what are the hours?

Yes, McDonald's Whalley has drive-through service available 24/7 every day.

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Certified August 09, 2026Yext Knowledge Graph
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